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Antonio.Locati
Currently Being Moderated

Internal error while creating pdf files

Mar 30, 2012 2:44 AM

Good morning.

 

I have problems while creating pdf files from FM documents,using FM9: I get an internal error, see here an example:

 

Errore FM.jpg

 

=== Header Begin ===
Internal Error: 9004, 6921628, 9677518, 0
FrameMaker 9.0.0 for Intel
Build: 9.0p255
Window System: MSWindows
Operating System: Windows NT 5.1 (major.minor.build: 5.1.2600 Service Pack 3)
Generated on: venerdì 30 marzo 2012 11.38.51
To file: C:\Documents and Settings\itgzeanlo\Dati applicazioni\Adobe\FrameMaker\9\FrameLog_12.03.30_11.38.51.txt
=== Header End ===


=== Stack Trace Begin ===
$699d9c
$93aace
=== Stack Trace End ===


=== Open Window List Begin ===
# not implemented
=== Open Window List End ===


=== Recent Commands Begin ===
=== Recent Commands End ===


=== Recent API Calls Begin ===
# not implemented
=== Recent API Calls End ===


=== Windows Relocation Information Begin ===
Application: 00400000
FrameMaker.exe: 00400000 00979000
ntdll.dll: 7c910000 000b8000

[...]

 

I don't have a clue of what's wrong. I tried to uninstall the software and then to install it again, with the same result.

 

Can you please help me?

 

Kind regards.

 

Antonio Locati

 
Replies
  • Currently Being Moderated
    Mar 30, 2012 6:22 AM   in reply to Antonio.Locati

    The error code isn't going to do you much good here - this is a user-to-user forum; only Adobe engineers can make sense of the dump log that created. You have sent it to them, right?

     

    Getting back to your issue - how are you trying to create a PDF? Save As or printing to the AdobePDF printer instance? Give us some more info on your system - we can see that you're running FM9 p255, but on what o/s? If XP, have you installed the MS hotfix? What's in your FM doc? Did it work before or has it changed and now errors out? Does it update without any errors?

     
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  • Anjaneai Srivastava
    1,028 posts
    Oct 17, 2011
    Currently Being Moderated
    Apr 3, 2012 2:55 AM   in reply to Antonio.Locati

    Hello Antonio,

     

    Can you answer the following questions, so that I may understand the cause for the problem.

     

    1) Is it coming with a specific document or Book in FrameMaker. Please verify with a dummy New Book or Document and see if you are able to reproduce it.

     

    2) Was this Document created on this same machine and Fm9.0.255p OR was it shared with you by someone.

     

    3) Can you try to do File print and select Adobe PDF driver on this and see if that generated the PDF.

     

    4) Were you able to generate a PDF out of this before?

     

    I would look forward to your response.

     

    Thanks,

    Anjaneai 

     
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  • Anjaneai Srivastava
    1,028 posts
    Oct 17, 2011
    Currently Being Moderated
    Apr 3, 2012 6:11 AM   in reply to Antonio.Locati

    I see!

     

    Now, I would suggest you try these steps one after another and check after each step, if it solves or not and hopefully your problem should get solved --

     

    1) Download and apply the Hotfix and make sure you reboot after that.

     

    http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html

     

    2) C:/Windows/System32 Look for FNTCache.DAT and Move it to your dektop and try again.

     

     

    3) I would advise you to just launch each doucment in the frameMaker Windwo, so that all the documents in side the book would get automatically updated in Fm9 format, like you said, the Book/Documents were created several years agon, it could be a possibility that they are not properly upgarded to your version.

     

     

    Fonts could be a problem, but first, I would like to see the outcome of these steps.

     

    Thanks,

    Anjaneai


     
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  • Currently Being Moderated
    Aug 13, 2013 1:35 AM   in reply to Anjaneai Srivastava

    Hello,

     

    I am using FM11.0 on Windows 7. Facing the same issue as above.

    "Internal error while creating pdf files"

     

    I have to use the save as pdf as an alternate.

    The fixes mentioned above are not avaiable for Windows 7. Kindly Advise ASAP.

     
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  • Currently Being Moderated
    Aug 13, 2013 5:20 AM   in reply to Kiathestar

    Is your copy of FM11 all patched up? Is there something in the FM document that's causing the error when printing to PDF? Does it happen if you try another different doc?

     
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  • Currently Being Moderated
    Aug 13, 2013 9:12 PM   in reply to Jeff_Coatsworth

    Thanks for the reply..

    No, I could not patch up FM11, as I did not get the patch for Windows7. Kindly provide if you have the same. Yes, the error persists for all PDF's.

     
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  • Currently Being Moderated
    Aug 14, 2013 5:20 AM   in reply to Kiathestar

    No, I meant is your copy of FM11 patched - use the Help > Updates command to check to see if there are any patches to be installed. Is your copy of FM part of the Tech Comm Suite or was it standalone? That will impact your flavour of Acrobat that got installed. If it was part of the TCS or you have the full version, you may also want to check the same in your installation of Acrobat Distiller - I think that there's a "repair" function also on the Help menu.

     
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  • Currently Being Moderated
    Aug 21, 2013 3:21 AM   in reply to Jeff_Coatsworth

    Yes, I have updated my copy of FM.

     
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  • Currently Being Moderated
    Aug 21, 2013 5:14 AM   in reply to Kiathestar

    And did that make any difference? Is your copy of FM a standalone copy or is it part of the Tech Comm Suite?

     
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