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Adobe Content Viewer

Mar 30, 2012 10:19 AM

  Latest reply: jbalmain, Apr 13, 2012 12:19 AM
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  • Neil Enns - Adobe
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    15. Neil Enns - Adobe,
    Apr 3, 2012 11:29 AM   in reply to Mike Lipson
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    I promised an update as soon as I had one, and checked in on this first thing this morning. Unfortunately we were rejected again. We understand the importance of getting this resolved quickly and we are opting for the fastest path to approval, which means a targeted change to the content viewer. I sat with the engineer just now and the change is complete. We need to do a verification on the resulting viewer, then we'll re-submit to Apple.

     

    In case people are concerned about their own custom viewers being rejected, this issue is specific to the Adobe Content Viewer. It is not an issue in any custom viewer you may create.

     

    I'll keep everyone updated as I have new information.

     

    Neil

     
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  • Branislav Milic
    164 posts
    Jan 12, 2010
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    16. Branislav Milic,
    Apr 3, 2012 11:55 AM   in reply to Neil Enns - Adobe
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    If I create my FOLIO with V19...

    ... and create an .IPA with my DPS Professional account...

     

    can Apple reject it for the same reasons ?

     
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  • Bob Levine
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    17. Bob Levine,
    Apr 3, 2012 12:04 PM   in reply to Branislav Milic
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    According to Neil’s post, no. This is an ACV issue only.

     

     

     

    Go ahead and submit your app.

     

     

     

    Bob

     
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  • Neil Enns - Adobe
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    18. Neil Enns - Adobe,
    Apr 3, 2012 12:14 PM   in reply to Bob Levine
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    This issue is only with the Adobe Content Viewer. Any viewers you create using Viewer Builder and submit are unaffected.

     

    Neil

     
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  • Pariah Burke
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    19. Pariah Burke,
    Apr 3, 2012 12:17 PM   in reply to Laubender
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    @Laubender Oh, no. I wasn't being sarcastic. I was sincere.

     
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  • fetopher
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    20. fetopher,
    Apr 3, 2012 1:53 PM   in reply to Neil Enns - Adobe
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    I aprpeciate the additional info, Neil. Thank you.

     

    As an aside, when considering the various platforms to get our content to the iPad and other tablets, the ease with which we can test is a heavy consideration. The Mag+ system, for example, is slick and doesn't seem to get hung up with the approval issues Adobe is having. I recognize the difficult position Adobe is in with Apple's approval policies, but it seems Adobe is a big enough player to ensure their Content Viewer app is a high priority to Apple's approval team. And if that's simply not the case, Adobe needs to develop a different system for on-device testing.

     

    But again, my main reason for posting is to thank you, Neil, for shedding additonal light on the matter. It helps.

     

    Thanks,

    Chris

     
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  • Branislav Milic
    164 posts
    Jan 12, 2010
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    21. Branislav Milic,
    Apr 3, 2012 2:38 PM   in reply to Neil Enns - Adobe
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    Neil

     

    If I create a custom ACV v19 with my DPS Professional account, will I be able to read my Folio until I publish the app and after ?

     
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  • Bob Levine
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    22. Bob Levine,
    Apr 3, 2012 2:48 PM   in reply to Branislav Milic
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    Yes, I’ve done that myself. Only takes a few minutes.

     

     

     

    Bob

     
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  • Branislav Milic
    164 posts
    Jan 12, 2010
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    23. Branislav Milic,
    Apr 3, 2012 2:50 PM   in reply to Bob Levine
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    In fact I have already a custom ACV but I was wondering if another Apple-surprise could ruin the whole thing in the next coming days ;-)

     
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  • Neil Enns - Adobe
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    24. Neil Enns - Adobe,
    Apr 3, 2012 3:16 PM   in reply to Branislav Milic
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    If you are a Professional or Enterprise Edition customer then yes, you can create a custom Adobe Content Viewer using Viewer Builder and use that to preview v19 content today. We specifically added this feature so pro and enterprise customers do not have to wait for the ACV to be approved by Apple before experimenting with new features in a given release.

     

    Neil

     
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  • Branislav Milic
    164 posts
    Jan 12, 2010
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    25. Branislav Milic,
    Apr 3, 2012 3:17 PM   in reply to Neil Enns - Adobe
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    Thank you

     
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  • Neil Enns - Adobe
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    26. Neil Enns - Adobe,
    Apr 3, 2012 4:54 PM   in reply to Neil Enns - Adobe
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    Verification of the updated viewer is complete and I just watched as we pushed the submit button to send it off for review by Apple. Once I hear an update on the review status I'll let everyone know.

     

    Neil

     
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  • DougP44
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    27. DougP44,
    Apr 3, 2012 6:09 PM   in reply to Neil Enns - Adobe
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    That is the best news I have heard all day, or week or whaterver it has been.

     

    The frustration at not being able to show my clients the progress we have made on a major project has been a b---ear.

     

    Thanks much for keeping us informed as this saga has unfolded.

     

    Good job Neil (and you too Bob)

     

    Doug

     
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  • Mike Lipson
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    28. Mike Lipson,
    Apr 3, 2012 7:48 PM   in reply to Neil Enns - Adobe
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    Thanks Neil!

     

    Thanks for keeping us in the loop. I know it takes some extra bit of effort to convey this information publicly...but even small updates like this can be extremely helpful in our own conversations with customers (both internal and external).

     

    Hopefully the re-submission sails through App Review!

     

    Mike

     
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  • Neil Enns - Adobe
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    29. Neil Enns - Adobe,
    Apr 4, 2012 8:54 AM   in reply to Neil Enns - Adobe
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    Morning update: there's no update, the viewer is still pending review. I'll reply to this thread every morning so everyone knows I haven't forgotten about this. Hopefully one of those updates soon will be "it's approved"!

     

    Neil

     
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  • Neil Enns - Adobe
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    30. Neil Enns - Adobe,
    Apr 4, 2012 9:47 AM   in reply to Neil Enns - Adobe
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    We are now at "in review". Progress!

     

    Neil

     
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  • Bob Levine
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    31. Bob Levine,
    Apr 4, 2012 10:21 AM   in reply to Neil Enns - Adobe
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    This is where the pins and needles comes in.

     

     

     

    Thanks for the updates, Neil.

     

     

     

    Bob

     
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  • Winston Barnard
    18 posts
    Dec 8, 2011
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    32. Winston Barnard,
    Apr 4, 2012 11:14 AM   in reply to Neil Enns - Adobe
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    Awesome! Thanks Neil.

     

    Winston

     
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  • DougP44
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    33. DougP44,
    Apr 4, 2012 11:32 AM   in reply to Bob Levine
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    Two fingers crossed and one on the "download" button!

     

    Doug

     
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  • DougP44
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    34. DougP44,
    Apr 4, 2012 3:48 PM   in reply to Bob Levine
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    Bob,

    How are you feeling sitting on pins and needles all this time? 

     

    Any thoughts on how long these reviews take?

     

    Doug

     
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  • Bob Levine
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    35. Bob Levine,
    Apr 4, 2012 4:11 PM   in reply to DougP44
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    IME, once it goes into review, it's hours before you get an answer.

     

    Bob

     
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  • vitalik2k
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    36. vitalik2k,
    Apr 5, 2012 5:51 AM   in reply to Mike Lipson
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    I hate Apple for such behaviour.. such monstrous company as Adobe should wait when it's majesty Apple will start reviewing it's content viewer. I am 100% sure that the only purpose of it is to delay Adobe and show how bad Adobe is.. clients waiting, clients angry. If Adobe were 'frendly' company it would be done in 30 minutes after submition (rather than 1 month). I don't how what's going on behind the scenes but such huge companies should have extra priority, now it looks like Adobe is in queue with 1000s rubbish apps made by kids... 'oh this farty app is not cool enough.. who is next? Adobe? oh, let's look closer at current app.. pressing the button..blurp..cool, Adobe can wait'

     
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  • Neil Enns - Adobe
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    37. Neil Enns - Adobe,
    Apr 5, 2012 8:41 AM   in reply to Neil Enns - Adobe
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    Good morning everyone. Unfortunately my update this morning is essentially the same: we are still "in review". I will update when the status changes, or tomorrow morning, whichever happens first.

     

    Neil

     
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  • Adi Ravid
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    38. Adi Ravid,
    Apr 5, 2012 6:01 PM   in reply to vitalik2k
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    @vitalik2k:

    Hei, That "farty" app could be my magazine app which is also in review status...

     
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  • Neil Enns - Adobe
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    39. Neil Enns - Adobe,
    Apr 6, 2012 8:25 AM   in reply to Neil Enns - Adobe
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    Good morning everyone. Same update today as yesterday: we're still "in review".

     

    Neil

     
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  • Neil Enns - Adobe
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    40. Neil Enns - Adobe,
    Apr 9, 2012 10:02 AM   in reply to Neil Enns - Adobe
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    Good morning. Alas my Monday update is the same as Friday: still in review.

     

    Neil

     
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  • Neil Enns - Adobe
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    41. Neil Enns - Adobe,
    Apr 10, 2012 9:20 AM   in reply to Neil Enns - Adobe
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    Good morning everyone. Same update as yesterday: still in review.

     

    Neil

     
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  • Neil Enns - Adobe
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    42. Neil Enns - Adobe,
    Apr 11, 2012 1:49 PM   in reply to Neil Enns - Adobe
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    Good afternoon everyone. Apologies for the delay in posting today's update, I was stuck in meetings. We are still in review.

     

    Note that I will be away for the next week, so Bob has graciously agreed to take over posting updates on this thread while I'm out. Hopefully when I'm back no updates are needed!

     

    Neil

     
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  • Bob Bringhurst
    3,436 posts
    May 29, 2007
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    43. Bob Bringhurst,
    Apr 12, 2012 12:42 PM   in reply to Neil Enns - Adobe
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    Good news. The Adobe Content Viewer was just approved. It should be available within an hour or two.

     
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  • Bob Levine
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    44. Bob Levine,
    Apr 12, 2012 12:47 PM   in reply to Bob Bringhurst
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    Good news. We can file it under “it took them long enough”

     

     

     

    Bob

     
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  • DougP44
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    45. DougP44,
    Apr 12, 2012 12:55 PM   in reply to Bob Levine
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    See what happens when Neil goes on a trip...Apple approves the app!

     

    Thanks for letting us know Bob.  This is going to make my life a lot easier. 

     
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  • Bob Levine
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    46. Bob Levine,
    Apr 12, 2012 1:25 PM   in reply to DougP44
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    Now available for download.

     

     

     

    Bob

     
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  • Mark Ready
    31 posts
    Feb 14, 2012
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    47. Mark Ready,
    Apr 12, 2012 1:39 PM   in reply to Bob Levine
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    Got it! Thanks for the news Bob.

     
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  • Fernando Carreira the goodfellas
    42 posts
    Sep 29, 2011
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    48. Fernando Carreira the goodfellas,
    Apr 12, 2012 2:13 PM   in reply to Mark Ready
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    Thank god!

     
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  • Fernando Carreira the goodfellas
    42 posts
    Sep 29, 2011
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    49. Fernando Carreira the goodfellas,
    Apr 12, 2012 2:57 PM   in reply to Mike Lipson
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    Looks like we are having some problems.

    I did the update and works fine.

    After that, I asked to my client do the same. There was an update, she downloaded it and did'nt work.

    So I deleted mine and downloaded it again, and the same error ocurred to me.

    Minutes later appeared an update at App Store to me, asking me to update the Adobe Content Viewer, so I did and than it worked.

    But my client, it isn't still working.

    Any clue to solve that?

     
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  • Bob Bringhurst
    3,436 posts
    May 29, 2007
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    50. Bob Bringhurst,
    Apr 12, 2012 4:23 PM   in reply to Fernando Carreira the goodfellas
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    When you experience odd issues like this with updating the iPad viewer, the safest approach is to remove the viewer app from both the iPad and iTunes, sync, and then download the viewer again.

     
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  • jbalmain
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    51. jbalmain,
    Apr 13, 2012 12:19 AM   in reply to Mike Lipson
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    http://www.gifs-paradise.com/animated_gifs/champagne-bottles/animated-gifs-champagne-bottles-16.gif

     
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