We've recently run into a problem that has happened once before and we're not sure how it came about.
We have several apps that we share with others users within the Folio Builder, these users would not have InDesign and would only be able to see our apps either in their iPad Content Viewer app or through the Folio Producer web portal. Our problem is that a couple of times now articles appear to have been duplicated within an app but appear grayed out like they were HTML articles (they even show up as duplicated articles in the Content Viewer TOC). The owner information pops up that it was one of the previously mentioned non-developer users who made it ... what process could they have undertaken to mistakenly accomplish this?
Some apps appear to be randomly being marked as "Active" as well, our developers aren't the ones doing this either. We open the Folio Builder and all of a sudden there's a bunch of non-related apps with the green ribbon.
We're not even sure how to replicate the process that would duplicate an article within an app as an HTML article through the Folio Producer web portal. Does anyone have any ideas on how we can prevent this duplicate articles from appearing and for apps to stop being marked as active?