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lbeaulook
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Terrible customer service - the worst!

Apr 3, 2012 11:21 AM

Tags: #bad #customer_support #customer_service #terrible #awful #worst

I have been trying to get customer service to correct my address country from the US to Canada... for 3 days now! But to no avail so far. No way to do this online or via email. I am writing this while I have been put on hold for the FOURTH time now! It is STILL not clear if they will be able to help me and do this at their end.

 

In the meantime, I am unable to upgrade my Lightroom version.

 

Great products, terrible service. I am EXTREMELY frustrated.

 
Replies
  • Currently Being Moderated
    May 23, 2012 8:51 AM   in reply to lbeaulook

    Hi lbeaulook,

     

    Due to tax reasons, it isn't possible to change the current country associated with your existing Adobe ID. We could create a different Adobe ID associated with the new country (Canada). Would you like to keep your existing Adobe ID email address associatd with your new ID?

     

    Thanks,

    Bing

     
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  • Currently Being Moderated
    Mar 14, 2013 5:40 PM   in reply to justbingit

    I would like to do this, but your chat support staff do not seem to help with this option.  How can I do this?  I need to change from UK to US.

     
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