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When clicking on signature field in PDF, Internet Explorer 9 "stops working"

Apr 3, 2012 1:10 PM

I am with a financial institution and in house we have a web server application that allows our reps to open loan documents and they review them with the client and sign them electronically.  There are Topaz GemPlus signature pads they use to sign signature fields and when this is done the web application seals the documents and they are archived into our document imaging system.


The problem is we have a new branch office with brand new PC's using the following software:

Windows 7 64bit

Adobe Acrobat X Standard 10.1.2

Internet Explorer 9.0.8112.16421 Update Versions: 9.0.5 (KB2647516) Cipher Strength: 256-bit.


In adobe under tools > preference > security we have the TopazGemPlus device set as the signing device.  If we open a PDF by itself this works.


However when we use our web application and click on a signature field, Internet Explorer "stops working" according to windows.


"A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available".


Problem Event Name:APPCRASH
  Application Name:iexplore.exe
  Application Version:9.0.8112.16421
  Application Timestamp:4d76255d
  Fault Module Name:mfc100.dll
  Fault Module Version:10.0.30319.415
  Fault Module Timestamp:4d26e497
  Exception Code:c0000005
  Exception Offset:00246293
  OS Version:6.1.7601.
  Locale ID:1033
  Additional Information 1:0a9e
  Additional Information 2:0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:0a9e
  Additional Information 4:0a9e372d3b4ad19135b953a78882e789



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Is this a problem with IE or Adobe or what and do you have any suggestions as to how to resolve?


In our main office Adobe 9 works fine with IE8 but that's not what was installed on these new machines from Dell.  Heck, you can't even buy Adobe 9 anymore and why would we double pay for Adobe 9 when Adobe X was part of the cost of the new machines.


Thanks for your help.

  • Currently Being Moderated
    Feb 6, 2013 1:44 PM   in reply to KJSTech

    I also just ran into this issue with IE faulting at module mfc100.dll.


    Latest build of Adobe Reader XI and Internet Explorer 9.


    I followed the instructions to disable all Adobe Addons in IE and this resolved the issue.


    Will there be a fix for this so we can display PDF's in browser and still sign documents?

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  • Currently Being Moderated
    Apr 4, 2014 6:38 AM   in reply to AdamTech1

    I am having an issue with this. Was this ever resolved? Tried to disable add-ons and it still crashes.

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  • Currently Being Moderated
    Apr 4, 2014 12:11 PM   in reply to icondoit02

    If you are using a BlueTooth Topaz Signature Pad and have Acrobat Pro installed, we're experiencing the same. If you're using a USB signature pad, our resolution was to disable, "Enable Protected Mode at Startup" under Edit --> Preferences --> Security (Enhanced)



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