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Extended Reader Rights issue in Dynamic Form?

Apr 4, 2012 8:03 AM

I have a dynamic form that has been working well with the exception of a few instances.  The form is created in LCD 2 and distributed via Acrobat.com and data cmpiled via Tracker.

 

A few international sites (using Reader 9) get this message:  the document has been changed and the settings are no longer available and I must contact the original user

 

It was suggetsed to me that thye may need their reader extended rights enabled,  Is there a way in LCD to force this, or is it even the casue?

 

Many thanks!

 
Replies
  • Currently Being Moderated
    Apr 4, 2012 11:02 AM   in reply to roattw

    The Reader Extensions are special certificates applied to a pdf files either via Adobe Acrobat or LiveCycle Reader Extensions server.

    They allow Reader to use functions (saving, commenting, attachments etc.) for this files which generally or only allowed to Arobat.

     

    The message you get for example occurs if the file was damaged and Reader restored it to display it correctly.

    This causes the Reader Extensions to become invalid.

    Also possible is that the used Reader has some flaws and needs to be updated.

     
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  • Currently Being Moderated
    Apr 4, 2012 1:42 PM   in reply to roattw

    Reader Extension can ONLY be added by Acrobat or LiveCycle Reader Extensions Server!

    Designer doesn't have such function.

     

    The problem you have may not have to do with any further setting in Designer.

    It can be a problem when downloading the forms from Acrobat.com to the local hard drive or the Reader is faulty.

     

    You can try to distribute the form via mail instaed of Acrobat.com.

    If the problem is gone, you know the downloading is the problem, otherwise it may be the Reader that is used.

     
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