Installer failed to initialize

Apr 4, 2012 3:46 PM

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  15. Manish-Sharma,

  

  Apr 7, 2012 2:15 AM   in reply to Rich Murphy

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  What crash log have you provided???

   

  can you paste them on pastebin.com  and provide the link here.

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  16. Rich Murphy,

  

  Apr 7, 2012 7:45 AM   in reply to Manish-Sharma

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  I am sending the Adobe Support Advisor crash log and PDApp.log

   

  The failures in the PDApp.log are:

  [FATAL] PIM - Error Failed to mount the package dmg.

  [FATAL] PIM - Error Failed to extract assets...

  [FATAL] Setup - Error installing core /Volumes/Photoshop Elements 9/Adobe Photoshop Elements 9/packages/core/PDApp.pimx package. pim_installPackage returned -8

  [FATAL] Setup - Error installing Packages.

  but it seems to exit gracefully:

  Setup - Exiting Installer with Code: 0

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  17. Manish-Sharma,

  

  Apr 7, 2012 4:50 PM   in reply to Rich Murphy

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  OK...

   

  1) Uninstall Adobe Air ....

   

  2) delete com.adobe.air.installer file

   

  3) Enable root user on your mac

   

  4) then go to get.adobe.com/air/ and install the latest verison of the adobe air

   

  then run this script http://dl.dropbox.com/u/16243351/AIR%20Install%20Repair.zip  ,

   

  then check . installing the PSE 9.

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  18. Rich Murphy,

  

  Apr 9, 2012 1:27 PM   in reply to Manish-Sharma

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  Problem finally resolved. Tech support had me delete 4 or 5 folders in various locations (mostly in Library/Application support/Adobe) such as: caps, Adobe PCD (can't remember the others). We'll never know which one it was that had the corrupted data.

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  19. Jeff A Wright,

  

  Apr 9, 2012 1:38 PM   in reply to Rich Murphy

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  Excellent Rich!  Was our support team also able to assist with getting the Adobe Support Advisor to function?  Just curious because if you have future issues we could have utilized the Adobe Support Advisor to review your log files.

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  20. Rich Murphy,

  

  Apr 9, 2012 2:17 PM   in reply to Jeff A Wright

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  Adobe Support Advisor still crashes. We only worked on the cheif complaint - getting PSE9 installed. I'm not sure that I have the energy to go through another hour or two with tech support right now.

   

  By the way, I also had trouble accessing the support portal (got error messages) and even when I did get in, I got an error when trying to send my report with attachment. Work around: logged in as root user.

   

  Also, when searching knowledge base for specific errors in PDApp.log, I got plenty of results but none were in english. Think Adobe has quirks in their system?

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  21. Jeff A Wright,

  

  Apr 9, 2012 2:36 PM   in reply to Rich Murphy

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  I understand Rich I only inquired because the Adobe Support Advisor would have allowed me to review your log files.  I haven't seen any reports of any issues with our servers since Friday morning.  It might possibly be browser related.  I would just keep in mind that you were having difficulties with the Adobe Support Advisor in case you run into future difficulties.

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