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System freeze after prolonged Flash usage

Apr 5, 2012 10:39 AM

  Latest reply: JAGUAR6CY, Nov 11, 2012 5:07 PM
Branched from an earlier discussion.
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  • Chris Campbell
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    15. Chris Campbell,
    Apr 17, 2012 3:25 PM   in reply to Gel214th
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    I've forwarded this issue (bug report specifically) to our video team for their review.

     
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  • Gel214th
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    16. Gel214th,
    Apr 19, 2012 5:30 PM   in reply to Chris Campbell
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    While using Chrome with a Flash website open, the system froze again.

     

    At this point I think trends are pointing toward some sort of issue with Flash itself.

     

    I'm going to uninstall and then reinstall the Catalyst drivers and see if that helps.

     
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  • Gel214th
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    17. Gel214th,
    Apr 24, 2012 6:18 AM   in reply to Gel214th
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    Update on my situation.

     

    With Flash Uninstalled and not using Flash at all, the system is stable.

     

    When using Chrome with Flash, the system would freeze up randomly and require a hard reboot.

     

    I uninstalled the ATI drivers, all of them using the Control Panel. I rebooted and remained with whatever default drivers Windows 7 chose.

     

    Since then, even when watching youtube, leaving youtube running in the background while playing games etc. the system seems to be stable.

     

    I'll continue to use the system and then advise on further developments.

     
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  • Regan2000
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    18. Regan2000,
    May 21, 2012 12:57 AM   in reply to Gel214th
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    Chris what is going on man, ive heard nothing from you guys on this situation?  I see more people are now getting on board and posting this problem up and i see that your responding (not with any solutions of course). 

     
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  • Michael Hoffman
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    19. Michael Hoffman,
    May 21, 2012 8:24 AM   in reply to Regan2000
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    I'll add my $0.02 here - have been having this problem for some time, and have not been able to find a solution. At first I assumed it was a problem with player - but I've updated several times since this started happening. Then, I thought, maybe my NVidia driver - nope. Updated that too, and I'm using the latest and greatest.

     

    With Flash player not installed, my system has no problems (except I can't see Flash video). After installing, Flash videos longer than 4-5 minutes crash the system - always with a loss of video, and audio, sometimes with a loud buzzing in the speakers. In all cases, the system is still running, but I have lost all video and control and have to hard reboot.

     

    Windows 7 x64, SP1, Asus CG8350, i7-2600 @ 3.4GHz, 8Gb RAM, NVidia 9600 GT running 296.10. All drivers and system software up to date.

     

    Hope we see something soon!

     

    mh++

     
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  • Gel214th
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    20. Gel214th,
    May 21, 2012 8:35 AM   in reply to Michael Hoffman
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    Hello,

     

    Yes this is exactly what happens. Thus far with Flash Player not installed, I can use Chrome to view flash videos although I have not looked at many recently.

    Have you made any recent hardware changes?

     
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  • Michael Hoffman
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    21. Michael Hoffman,
    May 21, 2012 10:36 AM   in reply to Gel214th
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    No hardware changes here - my hardware has been consistent for almost a year now, and I didn't start having these problems until a few months ago, maybe February/March timeframe.

     

    mh++

     
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  • Chris Campbell
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    22. Chris Campbell,
    May 22, 2012 5:14 PM   in reply to Michael Hoffman
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    Can you guys install our 11.3 beta 3 release and report back on the bug if it helped?  The bug status is currently set to Open/ToTest.  I've done prolonged testing with my 7970 and the 12.4 drivers but have not seen any system hangs or freezing.

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3159544

     

    Thanks,

    Chris

     
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  • Michael Hoffman
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    23. Michael Hoffman,
    May 22, 2012 9:13 PM   in reply to Chris Campbell
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    Chris, I'll give this one a try and report back on any positive or negative experience.

     

    Thanks!

     

    mh++

     
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  • Michael Hoffman
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    24. Michael Hoffman,
    May 24, 2012 5:39 PM   in reply to Michael Hoffman
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    Chris,

     

    I uninstalled 11.2, then installed 11.3 beta 3 from your link and had the same trouble.

     

    Playing a video within Firefox 12.0 (so I am using the plugin rather than the ActiveX version) and the first video, 6:59, played all the way through. The second video, 11:15, after approximately 8 minutes or so, the screen went blank and the sound changed to the motorboat buzzing sound. My computer was still on, but no way to get control back. Had to hard reboot.

     

    I see there is now a new NVidia driver available (301.42) and I'll try that next.

     

    mh++

     
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  • Michael Hoffman
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    25. Michael Hoffman,
    May 25, 2012 12:22 PM   in reply to Michael Hoffman
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    As a further bit of information, the ActiveX version in IE9 seems OK - I have not seen any freezes there (I can't recall seeing them before on 11.2 either). So it's looking like a plug-in/Firefox combo. I'm going to try Chrome as well, since I think it uses the same plugin as Firefox.

     

    Any other troubleshooting suggestions?

     

    mh++

     
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  • Chris Campbell
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    26. Chris Campbell,
    May 25, 2012 4:32 PM   in reply to Michael Hoffman
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    You could try resetting your Firefox profile.  This seems to help in cases where the solution isn't obvious.

     

    Make a new profile

     
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  • Michael Hoffman
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    27. Michael Hoffman,
    May 27, 2012 9:09 PM   in reply to Chris Campbell
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    Chris, I tried deleting the profile entirely. Seemed to work at first; I was watching a video for over 9 minutes, then I launched another program and POW. Goodbye screen. Audio continued intermittently for several seconds then I lost that, too.

     

    It really seems like a memory corruption issue when streaming video for long periods (can be cumulative, several short videos seems to do it also).

     

    Tomorrow I'll try it in Chrome and see if I see the same problem.

     

    mh++

     
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  • Chris Campbell
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    28. Chris Campbell,
    May 29, 2012 5:04 PM   in reply to Michael Hoffman
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    Thanks for giving it a try.  Let me know how Chrome goes.

     
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  • JAGUAR6CY
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    29. JAGUAR6CY,
    Nov 11, 2012 5:04 PM   in reply to Chris Campbell
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    I had the same issues and its not a Flash problem. The solution was updated drivers.  But Windows does not track, and will not find, updated drivers ever. I can't underswtand why Microsoft wants us to think they do.  In any case, I used DriverMax and it recommended 7 updated drivers, while Windows said none were needed.  After installing them, Flash works perfectly.  Try that and let us know what you find.

     
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  • JAGUAR6CY
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    30. JAGUAR6CY,
    Nov 11, 2012 5:07 PM   in reply to JAGUAR6CY
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    It's also funny how everyone, including Adobe, recommends updating drivers.  But there is never any hint or clue about how to do that. 

     
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