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Acrobat X Pro shuts down unexpectantly

Apr 5, 2012 11:12 AM

Tags: #acrobat #x #crash #down #closes #shuts

Acrobat X Pro shuts down when the comments pane is clicked.  Windows XP 32bit, Office 2007.  I don't have any issues on the XP 64bit install just on all my XP 32bit installs.  A couple machines show a generic error and others just close the program.  Any ideas?



  • Currently Being Moderated
    Apr 9, 2012 4:09 AM   in reply to JJ_CUMBY

    Does it crash? Will it be possible for you to share the crash dump with us?


    Method for generating the crash dump:

    1) Install 32bit windbg from internet.

    2) Launch the command prompt

    3) Navigate to folder "cd C:\Program Files\Debugging Tools for Windows (x86)"

    4) Type "windbg -I" and press enter

    5) Now do the steps to reproduce the crash. (Launch Acrobat and click comments pane)

    6) After it crashes observe if a windbg window is launched with the crash details. Click Yes if it asks you to save it.

    7) A windbg window will open with a rectangular text box at the bottom of it where you can type text.

    8) Create a folder "C:\labfiles"

    9) In the text box mentioned in step 7 enter the following: .dump /ma c:/labfiles/AcrobatCrash.dmp

    10) Press enter.

    11) Share the file @ C:\labfiles\AcrobatCrash.dmp


    Thanks in advance.



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