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Installation program of adobe flash player on windows 7 - General Installation Error

Apr 6, 2012 11:42 AM

Tags: #windows #failed #flash_player #64bit #flash_player_11 #installation_failure

I cannot install flash player on a machine (running on windows 7 - 64 bits)

 

This is the error message that I get when progress bar reaches 50%: General Installation Error

 

Machine Details :

OS: Windows 7 64 bit

 

Tried installing the 64 bit version of flash player" install_flash_player_11_plugin_64bit.exe"  - Same problem

 

Tried uninstalling (based on this: http://forums.adobe.com/message/4041846#4041846) - Can't run uninstaller, not able to start the uninstaller software (It gives a blank error message pop window).

 

Tried running the exe file as "Run as admin" - Still same problem

 

 

Based on this: http://forums.adobe.com/message/4241994

 

I deleted flash folder from both locations:

C:\Windows\system32\Macromed\Flash\ (DELETED "Flash" folder)

C:\Windows\SysWOW64\ Macromed\Flash\ (DELETED "Flash" folder)

 

Still same problem

 

Please advise.

 
Replies
  • Chris Campbell
    9,447 posts
    May 4, 2010
    Currently Being Moderated
    Apr 6, 2012 12:16 PM   in reply to helloflash123

    Can you post your flashinstall.log file?

     

    Where do I find the Flash Player installation log on Windows?

     
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  • Chris Campbell
    9,447 posts
    May 4, 2010
    Currently Being Moderated
    Apr 6, 2012 12:21 PM   in reply to helloflash123

    It sounds like you've done a clean install, though I'm posting a link just in case you missed anything.  I'm hoping the installer log sheds some light on what is failing.  You might also want to try to create a new, temporary, admin account and try installing from there.

     

    How do I do a clean install of Flash Player?

     
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  • Currently Being Moderated
    Apr 6, 2012 8:26 PM   in reply to helloflash123

    After you run the uninstaller (or attempt to run the uninstaller), is there a FlashInstall.log file in either C:\Windows\System32\Macromed\Flash and/or C:\Windows\Syswow64\Macromed\Flash ?

     

    If so, can you list the contents of these files?

     

    Also, are there any other files in these folders?

     
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    Apr 7, 2012 1:06 PM   in reply to Pat Willener

    I am having basically the same issue.  Installed Windows 7 recently, tried to install Adobe Flash Player (both 32 and 64), and it would get to about 49% then installation error.  Tried multiple times and ways but nothing worked.

     
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  • Chris Campbell
    9,447 posts
    May 4, 2010
    Currently Being Moderated
    Apr 9, 2012 2:53 PM   in reply to helloflash123

    Just out of curiosity, could you try running though the steps outlined in this FAQ and then try installing Flash Player again?

     

    How do I fix Windows permission problems with Flash Player?

     
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  • Currently Being Moderated
    Apr 9, 2012 5:55 PM   in reply to helloflash123

    helloflash123 wrote:

     

    0000 [F] 00001004 broker

    I have definitely never seen this fatal error message; I hope someone from the installer team gets to have a look at it.

     

    Meanwhile, one last suggestion: can you try to run the MSI installers?

     
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