Exit code 6, ERROR: DF036 and Link to Adobe Support Fails

Apr 9, 2012 10:21 PM

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  15. Ashutosh.Nigam,

  

  Apr 9, 2012 11:24 PM   in reply to 123spencer

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  Hi,
  
  Please provide us with the installer logs.
  You can find them at:
  
  For Mac
  Library\Logs\Adobe\Installer
  For Win
  Program Files\Common Files\Adobe\Instaler
  
  This would help us in resolving the issue. You can send them to asnigam@adobe.com
  
  Regards,
  Ashutosh
  

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  16. Pattie F,

  

  Apr 10, 2012 1:25 AM   in reply to 123spencer

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  123Spencer-

   

  Thanks so much for the summary and the additional information. I have forwarded all this to our installation specialist to evaluate.

  He will sift through it and see if he can figure out what the deal is with your particular  situation.  Sorry you are having such difficulty. I assure you that this is the exception rather than the rule.  Please provide him with the requested files.

   

  Pattie

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  17. 123spencer,

  

  Apr 10, 2012 5:12 PM   in reply to Ashutosh.Nigam

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  Ashutosh

   

  Sorry, no install folder in "Program Files\Common Files\Adobe\Instaler".  I did find a similarly named folder in "Program Files (86)\Common Files\Adobe\Installers".  There were 38mb of files and folders there and many of them went back to a year or so so I don't think you wanted all of them.  The most current one and the only one dated in this year (4/9/2012) will be sent to the address you provided.

   

  Pattie

   

  Thanks for taking an interest in this.

   

  123spencer

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