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BUG: Cannot import video - dynamiclinkmediaserver has encountered an error

Apr 9, 2012 9:22 AM

I'm receiving this error in LR4.1 RC. I was also receiving it when LR4.0 was installed. It's on a mac.

[/Volumes/BuildDisk/builds/DynamicLinkMediaServer1/main/shared/adobe/M ediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]

How do I fix this?

I've tried to import video content from my 5d mark II and it will not import video.

4302 Views 18 Replies Latest reply: Brett N, Jan 10, 2013 10:53 AM

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1. b16_madman,

Apr 9, 2012 7:02 PM in reply to b16_madman

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So far I've had a really bad experience with video and LR4.

Today I got on chat with a tech support, only for my internet to go out and they never attempted to contact me about the issue, yet you have my contact info. So I followed up with a phonecall support request, we were making progress then either I was hung up on during hold, or the call dropped. Mind you we spent 40 minutes into the call trying to solve the issue.

Pretty frustrating.

Things I've tried/confirmed:
OSX 10.7.3 2.8 GHz Intel Core i7, 8GB ram
Re-applied the LR 4.1 RC update, no fix.
Tried creating new catalog file, no fix.
Copied LR4's plist file to desktop to recreate, no fix
Dynamiclinkmediaserver is NOT running in Activity Monitor
Rebooted machine
Verified permissions on disk.
.mov and .mp4 files Import fine in LR3, but not LR4
Tried importing from CF card, or harddrive.

Message was edited by: b16_madman

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2. Brett N,

Apr 10, 2012 4:33 PM in reply to b16_madman

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While we've seen an issue similar to this on Windows, it's not very common on Mac. As a note to what you tried above: "Copied LR4's plist file to desktop to recreate, no fix", you'd actually want to move the file, not copy it. Copying it doesn't do anything.

About "Dynamiclinkmediaserver is NOT running in Activity Monitor", are these other items running in the Activity Monitor:
dynamiclinkmanager
amecommand
Adobe QT32 Server

Have you tried importing video from any other source besides your Canon 5D Mark II?

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3. b16_madman,

Apr 12, 2012 7:50 AM in reply to Brett N

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Thank you for your help. I mis-typed, yes we moved the plist file to the desktop, which reset the preferences etc. I DO have dynamiclinkmanager running, but NOT see amecommand or Adobe QT32 Server.

Just so you have it, this is what I see when I try to import any video content. The icon grid eventually switches to say "Preview unavailable for this file". Video imports perfect on my other machine, but I only use that one for travel.

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4. Brett N,

Apr 12, 2012 3:46 PM in reply to b16_madman

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So these same video files import just fine into the same software on a different computer? That tells us definitively that the issue doesn't come from Lightroom.

You mention that you do have "dynamiclinkmanager" running... What we want to do with that information is restart the computer, before doing anything else, verify that dynamiclinkmanager is NOT running. If it is, close it down, and then retry Lightroom.

Additionally, do you have any video editing software on this computer that you don't have on the other computer (even if it's just different versions)? If so, are there updates available? Or have you tried removing these to see if that corrects the behavior? What other possible differences (generally in installed software and versions of that software) do you have?

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5. llrllr,

Jun 19, 2012 1:01 PM in reply to Brett N

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I installed Lightroom 4 on my iMac June, 2012 and get the same error message. The April 12 post is the last I can find. What was the resolution to this error message in the Mac? Thank you.

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6. Brett N,

Jun 20, 2012 3:40 PM in reply to llrllr

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llrllr, did you try rebooting your computer, checking Activity Monitor for "dynamiclinkmanager" and ending it before trying to import video into Lightroom?

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7. llrllr,

Jun 20, 2012 4:57 PM in reply to Brett N

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No. Will try. Thank you.

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8. aparmley79,

Jul 6, 2012 3:02 PM in reply to Brett N

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Hi Brett. You can add my name to the list as well.

Here's what I know. I have the same problem as described above.

I checked and saw dynamiclinkmanager process was running.

I rebooted. logged in. opened activity monitor. no dynamiclinkmanager process running. I opened Lightroom, all is well. I click import. Selected my source. clicked import and bang the above errored showed up again and dynamiclinkmanager was running again. I killed it and was able to import everything in that folder except for the videos.

?

TYIA
Andy

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9. digitaloxygen,

Jul 8, 2012 1:03 PM in reply to aparmley79

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I have a slightly different scenario but the same error message. In my case it's with a video that I...

- already had in LR
- trimmed and exported with Medium quality setting
- imported back into LR stacked with the original (during previous export step)
- attempted to view / play in Loupe view

The video in question is stored on my NAS and is accessed via an AFP file share. I have not noticed this issue with any other videos yet, even others stored on the same NAS share.

My error message is almost identical aside from the last portion of the path...

dynamiclinkmediaserver has encountered an error.

[/Volumes/BuildDisk/builds/DynamicLinkMediaServer1/main/shared/adobe/M ediaCore/ASL/Foundation/Make/Mac/../../Src/Mac/MacFile.cpp-1104]

After getting this error I cannot view anymore videos until I close and reopen LR. When I try to view another video before doing so I just see one of the frames from the video that threw the error and a message saying "Video System Error: Unknown message: nextFrame"

edit: added more detail, reworded first sentence.

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10. digitaloxygen,

Jul 8, 2012 9:02 PM in reply to digitaloxygen

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Hmmm, this might be because something went funny with the clips when they were converted. LR did not complain when I exported them but when I try to play them back in VLC, Quicktime or any other external player they choke up (freeze) part way through the video. When I scrub to that same point in the LR grid the thumbnail goes red and I can't see anything past that.

The botched export might be caused by the fact that the NAS share is out of space. This raises another question though. Why didn't LR throw an error during export of something went funny with these clips?

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11. Brett N,

Jul 10, 2012 3:28 PM in reply to digitaloxygen

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When an unanticipated issue is encountered, an adhoc error is generated and it is often mysterious, as is the case with .CPP errors. All accurate error messages are writtten by a programmer about a specific scenario that has been encountered and/or is anticipated during the code writing. Because of the multitude of protocols and security, we don't do much testing with networks and we generally suggest staying away from them where Photoshop and family is involved. We strongly suggest never exporting across a network. We always recommend exporting locally and then move the file over.

Andy, thanks for checking and testing with dynamiclinkmanager. Can you do the same with these two as well?
amecommand
Adobe QT32 Server

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12. ChadLeGrand,

Sep 24, 2012 6:51 AM in reply to b16_madman

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I had the same problem on oa fresh install of Windows 7 x64 and Lightroom 4.1. Dynamiclinkmediaserver.exe would crash as soon as the import dialogue was launched, and Lighroom would fail to preview or import video.

I have Windows running on one partition (c:) and all of my user folders that are normally found in c:\users\<username>\ on another partition (d:) in d:\users\.

After a variety of attempts to reset permissions, I re-created the folder c:\users\<username>\documents. It seems that as long as the directory exists, it runs without problems. During my next import, Lightrosom created a folder C:\Users\<username>\Documents\Adobe\dynamiclinkmediaserver\6.0. None of these subfolders contains an actual file.

I'll be honest, Adobe could have written a much more user-friendly error message that would have saved me a few hours of frustration. Better yet, LR could avoid the necessity of creating a series of empty directories. I hope this saves someone else the same effort.

Please post a reply if this works for you, or if anyone knows a way to convince LR to look elsewhere for the documents folder.

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13. Sumit@adobe,

Sep 24, 2012 7:59 AM in reply to ChadLeGrand

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Hi Chad,
Hope you are doing great.
Please check whether you have any anti-virus software is running? if yes then please ensure it has not blocked access to Lightroom's dynamiclinkmanager.exe and dynamiclinkmediaserver.exe files. Add Lightroom as an exception to any such application that you have running.

For more on troublesooting about video issues please check the following knowledge base article.
http://helpx.adobe.com/lightroom/kb/troubleshoot-video-issues-lightroo m-4.html

Please let me know in case does not worked for you.

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14. S_m_o_g_g,

Oct 19, 2012 12:16 AM in reply to Sumit@adobe

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Try to add read/write permission for your user to this folder: /Users/<User Name>/Library/Application Support/Adobe

It works for me

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15. ultragc8,

Oct 26, 2012 7:56 PM in reply to S_m_o_g_g

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I am experiencing the same problem on my Windows 7 machine. Tried everything here but still not luck. When I start LR4.2, I see the following two processes running:

dynamiclinkmanager.exe
dynamiclinkmediaserver.exe

but the dynamiclinkmediaserver.exe closes after a few seconds. In addition, I don't see these two process running at all:

amecommand.exe
Adobe QT32 Server.exe

I tried manually running the above tow files. When I run amecommand.exe, I get the same DirectoryRegistry.cpp-283 again. I total confused now. Need some major help.

Thanks

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16. Brett N,

Nov 6, 2012 3:47 PM in reply to ultragc8

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Maybe we should be focusing more on this DirectoryRegistry.cpp-283 error, rather than approaching this as video in general. This error is seen in Premiere Pro and can be caused by a fair number of different causes. This includes user permissions and corrupted preferences. The simplest way to test this would be to simply create a new admin account on the computer, launch Lightroom and import some video files.

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17. m4s4ru,

Jan 5, 2013 3:38 PM in reply to Brett N

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Hi Brett,

I have the same issue.

Creating a new Admin account and trying to import worked out. How can I solve now on my current real Admin user?

I am on a Mac with Mountain Lion 10.8.2

Thank you

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18. Brett N,

Jan 10, 2013 10:53 AM in reply to m4s4ru

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When something works in a different user account, the next thing to do is go through these steps:

Troubleshoot unexpected behavior | User account-specific | Adobe software | Mac OS

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