Hi James, I can't find the file you are referring to. It has been 3 days without my main piece of software and it's costing me money. Cheers Rose

As you can see from the attached screen grabs this folder can not be found. Rose

Still no fix here? Going off ST Mikey Mike's post there's a mixup of account subscriptions, and it seems to be affecting quite a few people.

Just downloaded an update, same error. Win 7. I have the .db file in OOBE.

We have to individually email muse-support@adobe.com to have it fixed?

Thanks Zak, deleting opm.db has fixed it.

i've tried to get to these sites, as suggested:

https://na1mbls.licenses.adobe.com

https://ims-na1.adobelogin.com

https://adobeid-na1.services.adobe.com

https://na1r.services.adobe.com

i can get to the first one, but i'm getting "there's a problem with this website's security certificate" on the other three.  is there any way to overcome this error?  i'm running windows 7 and IE 8.

I am also experiening the 'unexpected error' problem with Muse. I am a tiny ant in a large corporation: I asked them to change their firewall settings just for me and I was told to get lost. Is Creative Cloud really designed to be incompatible with businesses? Should I cancel my account, it being effectively useless?

Hmm, linking to the very forum thread that we're in at the moment is unhelpful or sarcastic. I've tried the recommended solutions but they don't work. I cannot reach three out of the four Adobe URLs quoted in Zak's post, so I have concluded that it's a firewall issue on the computers at work. There's nothing I can do about this.

I remember when Quark used to bully users over online activation that didn't work properly but refusing to do anything about it. Now Adobe's the bully. More than a few people have raised this issue in the forums concerning Muse being unusable due to its activation method, and Adobe's response appears to be that it's our fault for working at companies with secure computers. Duh, silly us.

Seriously, Adobe's reaction to this problem is extremely disappointing. Adobe's a big, professional company full of highly skilled and hard-working people. To watch them simply shrug their shoulders over this is appalling.

Ali

Zak,

I still get the "An unexpected error occurred..." message after deleting the opm.db file and restarting several times.  I have deleted and reinstalled the application and the error still occurs.  I have tried to open the program while utilizing wifi and while having an ethernet cable pluged in (wifi disabled) the the Macbook, and there seems to be no difference.  Photoshop and other cloud applications open normally, just Muse seems to be affected.  

Hi All

Have been through all these advices - with NO result at all.

But look at this. No one should go through all this crap just to activate something that you already have paid for!

If any of you find some kind of solution - please us know.

I followed the path you recommended, but on my computer I had to go to the Shared folder to find the folders you speak of:

Users

Shared

Library

Application support

Adobe

The only folder I am seeing in here is for AIR

I had a hard time looking for it at first to. For those of you who are also try this:

1. Open windows explorer and in the explor field at the top type %appdata% and press enter (this will take you to a folder within appdata called roaming so you will need to go a folder up)

2. Back in the explorer bar at the top press appdata.

3. The first folder listed in appdata should be local, open it.

4.The first folder listed in local should be adobe, opent it.

5. Scroll down to OOBE, opent it.

6. Delete opm.db file.

If you are working with Win XP just keep the error window open, move it to the side and work with the programm. The programm opens in the background and works fine.

Hi, I have tried on and off over the months since I joined the CLOUD and nothing has worked.  I even made sure the opd thing was still "gone".  I tried to relaunch just now, and it gave me the opty to download the new version, so, I'm hoping that clears it up once and for all!@  fingers crossed@

Problem not solve.

(Muse trial version, Win 7 x64)

What I try:

• version 2.2
• version 2.3
• Deleting opm.db
• Configuring proxy and firewall
• Launching Muse on several computers

Each time to login we have in MuseLog.txt this errors:

• Build 50: Nov 7 2012 15:03:50.929: Error: CSI: IMS: Fetch Account: Error Code: I-70 Error Message: Unable to retrieve account information (Note: this may not be an error)
• Build 50: Nov 7 2012 15:03:50.934: Error: CSI: IMS: Connect: Error Code: I-200 Error Message: No Account

About adobe authorization sites.

For example when I trying to connect this site https://ims-na1.adobelogin.com (IE9) it seems to be opened, but shows nothing. IT Security engineer says that he allow all access to this 4 sites.

If I type wrong password Muse give me an error "The Adobe ID and password do not match. Please try again"

If I type correct password Muse thinking 5-10 seconds and give me I-200 Error (see screenshot in attach).

Any ideas to solve this error and launch Muse?

3) A corporate firewall is blocking Muse from being able to connect to the internet. Muse needs to be able to reach the following four https URLs to verify your subscription:

Zak, thank for detailed answer. Do we need a connection allowed with other ports than 80 or 8080? If yes wich ports we need  to open?

Hi Zak,

I've gone through all of these steps and no solution for me on my Mac... and those links on your #2 all work fine for me btw. I've contacted support and even sent my log file to them, but I guess I'm waiting for a response.

I know this has everything to do with the fact that I first downloaded Muse as a trial.. then within a few days upgraded to Creative Cloud.. but Muse continued as a trial not the full version, even after I updated it. Now the trial ended and Muse no longer works for me..

So everytime I load Muse, it makes me login like I don't have creative cloud (which I do) and then I get this error (An unexpected error occurred processing your request. Please try again later. I-200)

I've also re-installed, etc... I'm betting I actually need the server-side fix?!

Can you help? I'm hoping to launch some important sites very soon. Thanks for you hard work!

Yes finally found the pim.db, deleted and can now launch Muse.... whewwww. Thanks for the info Zak!!