Occasionally users can encounter the following scenarios:
- After installing Flash Player, everything works correctly until you reboot your computer. After rebooting, web pages ask you to install Flash Player again. This cycle continues over and over.
- Flash Player works fine for administrator accounts, but Flash content is not available when logging in under a standard Windows account.
We're working on addressing these issues with our installers, but in the meantime these issues can be fixed using the following steps:
- Install Flash Player
- Download the SubInACL Installer from Microsoft
- Install SubInACL and note the install location
- Download the attached "reset_fp11.bat.zip" file and extract it to the SubInACL folder from the previous step. At this point, subinacl.exe and reset_fp11.bat will be in the same folder. Please note that you might not see the file extensions unless you've made them visible.
- If you are on Vista or Windows 7, right click "reset_fp11.bat" and select "Run as Administrator". If you are on XP, please make sure you are using an Administrator level account before double clicking.
- You'll see a window appear and text go by, this should only take a few seconds to complete.
- If you were unable to install Flash Player in step 1, do so now.
- Restart your computer and verify that Flash is working correctly.
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