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Adobe Photoshop CS5 Freezing on Eyedropper tool, please help!

Apr 9, 2012 6:05 PM

Tags: #photoshop #problem #cs5 #help #frozen #please #freezing #adobe_photoshop_cs5 #paint_bucket_tool #eyedropper_tool

Hello all! I would be so appreciative of any help I can get with this.


I am working on a some graphics that need to be completed very soon, and suddenly photoshop is freezing on the eyedropper tool. I've tried force quitting, which does not work, and then restarting multipe times, but this has not worked either. Every time I reopen my file (which is an 8.5 x 11, 350 ppi,grayscale image), and try to work with the paint bucket tool, the problem persists. I'm not able to click and change the tool, use any options under file/edit/view/etc, go to another layer, click out of the window/close photoshop. I am still able to zoom in and out with keyboard short cuts, but that is about it.


I am working with CS5 on a Mac OS X 10.6.8 , 2.8 GHz Quad-Core Intel Xeon procesor.


Please let me know if there is any more information I can provide to help explain the problem.


Thank you!

  • Currently Being Moderated
    Apr 9, 2012 6:15 PM   in reply to dromedary_press_01

    First of all, is Photoshop updated to 12.0.4/12.1?


    Second, do you see that behavior with any and all files, or just that particular one?


    Third, how much available HD space and how much RAM?

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  • Currently Being Moderated
    Apr 9, 2012 7:06 PM   in reply to dromedary_press_01

    Have you tried resetting the eyedropper tool? 


    Click on dropdown box of tool in upper left hand corner.  Then click dropdown box arrow in right corner of the window.


    If that does nothing reset the preferences.


    Start photoshop and immdeiately hold down the option + command + shift keys.  (Windows Alt Ctrl Shift).


    You should get a reset window.


    It is a little tricky so if you see the splash screen you are too late.

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  • Noel Carboni
    23,478 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 9, 2012 9:00 PM   in reply to dromedary_press_01

    Sounds like the color picker dialog is opening off-screen.


    Have you used a second monitor on the system that's not available at the moment?



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