Skip navigation

FormsCentral Payments

educationrsvp Calculating status...

Currently Being Moderated

FormsCentral Paypal linking NOT working

Apr 9, 2012 7:46 PM

Categories: Bug / Error, Question / Need Help Tags: #permissions #paypal #formscentral

We have a verified business Paypal account and have "granted third party permissions to Adobe" - but FormsCentral still doesn't not recognize our Paypal account. Under "Paypal Setup" we still have an exclamation point in a triangle - indicating that something is wrong. We've granted permission in Firefox, Explorer, Chrome and Safari, all with the same results - the exclamation point never turns into a checkmark. Everything on Paypal's end seems fine. Is anyone else experiencing problems linking their Paypal accounts to FormsCentral? Can anyone help?

669 Views 4 Replies Latest reply: Peter_Green, Mar 4, 2013 2:12 PM

Replies

Currently Being Moderated

1. Todd Rein,

Apr 9, 2012 7:55 PM in reply to educationrsvp

Report

Hi,

Can you send me a private message with your form URL? From that we can take a look and see what the issue might be.

Thanks,
Todd

|
Mark as:
Currently Being Moderated

2. Pebblesculpt,

May 16, 2012 7:25 AM in reply to Todd Rein

Report

I have a similar problem - I'm trying to link a 'Premier' account to a form but once the PayPal window closes itself after Granting Permissions (sucessfully) the FormsCentral site complains that the registration process was not complete. Returning to the registration process yields an 'unrecognised token' error in PayPal.
Any ideas?

|
Mark as:
Currently Being Moderated

3. Eman Fu,

May 16, 2012 10:53 AM in reply to Pebblesculpt

Report

Based on our server logs today, it looks like that although your PayPal account is verified, you have not confirmed your email address used for PayPal yet. Please follow the instruction in this link (https://www.x.com/developers/community/blogs/ppintegrationsnate/confir m-your-paypal-email-address) to confirm your email address. Once your PayPal email address is successfully confirmed, you should be able to register it to your FormsCentral account.

Please let us know if that fixes your problem, and surely don't hesitate to contact us if you still have other issues.

|
Mark as:
Currently Being Moderated

4. Peter_Green,

Mar 4, 2013 2:12 PM in reply to educationrsvp

Report

I had this problem several times in a row while linking to my Premiere account. Eventually it just worked, so I'm not sure if the service API is timing out or something. I guess I'd just advise to keep trying again later.

|
Mark as: