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Acrobat Installation & Update Issues

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I used "check for Updates" on Acrobat X Standard error 1321

Apr 10, 2012 12:01 PM

Tags: #acrobat #update #error:1321 #error_1321

Udates were downloaded, installation started and then received:

Error 1321. The installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Multimedia\MPP\QuickTime.FRA.

My system is Windows 7 professional up-to-date as of today. I don't use Quicktime and certainly not its French version.

866 Views 4 Replies Latest reply: Arpit Kapoor, Apr 12, 2012 1:00 AM

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1. Jeff A Wright,

Apr 10, 2012 12:15 PM in reply to skilled bachelor

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Moving this discussion to the Acrobat Installation & Update Issues forum.

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2. Arpit Kapoor,

Apr 11, 2012 12:15 AM in reply to skilled bachelor

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As per the error, it seems to be a permission specific issue.

Try giving full permissions to the "C:\Program Files (x86)\Adobe\Acrobat 10.0" and "C:\Program Files (x86)\Common Files\Adobe\Acrobat".

You can check the below article for hot to apply permissions on Win 7.

https://help-internal.adobe.com/content/help/en/creative-suite/kb/erro r-1321-or-1309-install.html

Also, try disabling the startup items.

http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html

Turn off User Account Control as well.

http://helpx.adobe.com/x-productkb/global/disable-user-account-control -uac.html

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3. skilled bachelor,

Apr 12, 2012 12:58 AM in reply to Arpit Kapoor

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Arpit Kapoor wrote:

As per the error, it seems to be a permission specific issue.

Thanks, Arpit, for your reply.

Your statement about permissions, some problems that I was having with other applications, and the fact that I was having all these problems after installing the "second-Tuesday-of-th-month" Windows Update made me investigate more deeply.

It turns out that the user account that I used orginally to install Acrobat X -- even though it is defined as an "Administrator" account -- does not have access any longer to the directory config.msi.

When I signed on to the USERID "Administrator" I was able to update Acrobat X normally and I was able to solve my other application problems as well.

It appears that an user-defined Administrator account is no longer the same as the account "Administrator".

Thanks again. This problem is solved.

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4. Arpit Kapoor,

Apr 12, 2012 1:00 AM in reply to skilled bachelor

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Good to hear that. Please close the discussion by marking the Correct answer.

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