Skip navigation
kollers
kollers Calculating status...
Currently Being Moderated

Issue with new update

Apr 10, 2012 3:43 PM

After the update I can't see all the top 2/3 of any page in any document!

 

Also: please make insertable bookmarks for any PDF document, otherwise the app is useless in reading big files

391 Views   4 Replies   Latest reply: Gaurav Jain (GJ), Apr 11, 2012 3:00 AM
 
Replies
  • Pat Wibbeler
    Currently Being Moderated
    1. Pat Wibbeler,
    Apr 10, 2012 4:28 PM   in reply to kollers
    Report

    Hi Kollers, a couple of questions:

    What type of device (iphone, touch, ipad?) and size?

    Which OS?

    Is this EVERY PDF or just some?

     

    Is it possible to share the PDF with me? If so, I can send you a message with my email address.

     

    Thanks!

     

    Pat

     
    |
    Mark as:
  • Gaurav Jain (GJ)
    Currently Being Moderated
    2. Gaurav Jain (GJ),
    Apr 10, 2012 9:32 PM   in reply to kollers
    Report

    Hi Kollers,

     

    Could you also try switching between the 'Single page' and 'Continuous' viewing modes to see if the problem only occurs in one mode?  Thanks.

     

    Gaurav

     
    |
    Mark as:
  • kollers
    Currently Being Moderated
    3. kollers,
    Apr 11, 2012 1:06 AM   in reply to Pat Wibbeler
    Report

    2GJ,

    Tried, doesn't help.

     

    2Pat,

    iPhone 4 32Gb, iOS 5.1 not jailbroken

    Happens to every pdf file: for the files that I had already in the program and viewed them yesterday, and for the newly loaded files.

    What happens is - I see the blinking of the screen (feels like something is refreshing every second), then when it stops I either don't see a whole page or don't see 80% of the page (in continuous mode) / 80% on top of the page (single page mode). The files opened FROM adobe pdf in other applications are shown well.

    One of the files is big - Nikon D80 Manual, the others are just several pages files.

    I can share screenshots what it looks like.

    1.jpg2.jpg3.jpg

     
    |
    Mark as:
  • Gaurav Jain (GJ)
    Currently Being Moderated
    4. Gaurav Jain (GJ),
    Apr 11, 2012 3:00 AM   in reply to kollers
    Report

    Hi Kollers,

     

    Thanks a lot for sharing the details and the screenshots.  We think you're likely hit a bug, and we're investigating the issue.

     

    Appreciate your feedback.

     

    -Gaurav

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points