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stokerjohn
Currently Being Moderated

Im unabe to publish onto my business Catalyst

Apr 11, 2012 6:20 AM

Tags: #adobe #bug #unexpected_error

Hi

 

I was wondering if anyone else was having the same issue as myself, Im trying to preview a site and everytime I try I get this warning, I have noticed that Muse doesnt automatically

sign me in anymore, can anyone help

 

cheers

 

 

 

 

 

Screen Shot 2012-04-11 at 14.17.08.png

 
Replies
  • Currently Being Moderated
    Apr 11, 2012 8:28 AM   in reply to stokerjohn

    Hello

    I am having the same problem and therefore unable to update my website which I tried to do on Monday 9th April. This is important as I am losing money through this. Why can't we publish our websites? Would appreciate some support.

    thanks

     
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  • Currently Being Moderated
    Apr 11, 2012 8:44 AM   in reply to Ceceseal

    Hi Stokerjohn

    I've done some more sleuthing and found the answer to this problem in another post called An unknown authentication error has occurred using your Adobe ID (AUTH_UNKNOWN_ERROR)

    I tells you what to do. It is simple and has worked for me. Scroll down the list and check it out.

    Hope that helps

     
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  • Currently Being Moderated
    Apr 11, 2012 11:20 AM   in reply to stokerjohn

    Please try Deactivating and Reactivating Muse to see if this resolves the issue:

     

    In Muse:

    1. Go to Help
    2. Select 'Deactivate muse'
    3. Select 'Deactivate and Quit'.
    4. Start Muse again and re-enter your user name and password.

     

    Best regards,

     
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  • Currently Being Moderated
    Apr 11, 2012 1:29 PM   in reply to Abhishek Maurya

    I had this same problem this morning but your deactivate/reactivate routine solved it. Thanks.

     
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