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Moshe a

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Can not sign in

Apr 11, 2012 6:43 AM

Tags: #error #indesign #folio

Hi All

"sign in has failed the username and password do not match"

That error is known, but I forgot how to solve it. Anybody?

583 Views 4 Replies Latest reply: Stu_Neely, Apr 30, 2012 3:42 PM

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1. tim.hughes,

Apr 11, 2012 8:09 AM in reply to Moshe a

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this might sound daft. but have you recently changed the password?

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2. Stu_Neely,

Apr 22, 2012 8:30 PM in reply to Moshe a

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exact same message, any answers? I did change my adobe ID passsword but not sure why or how I should update that within InDesign. I can still log in to folio producer and web apps.
Any Answers Adobe?

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3. tim.hughes,

Apr 30, 2012 4:40 AM in reply to Stu_Neely

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you shouldn't have to update it anywhere, your new password should be the password set for all your adobe services linked to your account? if it's not taking your new password then change it back to the old one and sign out of the builder from inside indesign, then change the password to the new one and sign back in, i've read somewhere that indesign gets confused if you have the "stay signed in" option checked when it comes to password changes etc

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4. Stu_Neely,

Apr 30, 2012 3:42 PM in reply to tim.hughes

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For anyone else who has this problem with InDesign - Open you apple keychain and update your Adobe ID password there. This is where InDesign is looking and getting old password which wont match Your adobe ID if you have updated it.Hope this helps.

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