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Cam Reesor
Cam Reesor
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Site Editor : can't save changes

Apr 11, 2012 6:55 AM

Tags: #save #editor #editor_failure #site_editor

When I save edited pages in the Site Editor (incontext editing), I get the message:

 

"There was a communication error with the server. Your internet connection may not be working or the server might not respond"

 

The one page site was created and uploaded from Dreamweaver with no problems.

 

OSX 10.8

Safari 5.2

 

Thanks for the help,

Cam

1215 Views   15 Replies   Latest reply: gina3five, Aug 15, 2012 8:34 AM
 
Replies
  • Brad Lawryk
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    1. Brad Lawryk,
    Apr 11, 2012 8:19 AM   in reply to Cam Reesor
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    Does this happen on all pages or just some? Is it possible that the user profile you are logged in with does not have the permissions set to be able to edit pages within the admin?

     
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  • Cam Reesor
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    2. Cam Reesor,
    Apr 11, 2012 9:01 AM   in reply to Brad Lawryk
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    There's only one page in this site. The user profile has the permissions set to edit pages. I'll try another site.

     
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  • Florin Carlig
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    3. Florin Carlig,
    Apr 11, 2012 12:45 PM   in reply to Cam Reesor
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    Hi Cam,

     

    We'll need the URL for the site in order to investigate this further. If you don't want to provide it here publicly, please file a technical support case from your partner portal.

     

    Thanks,

    Florin Carlig

     
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  • Cam Reesor
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    4. Cam Reesor,
    Apr 11, 2012 2:28 PM   in reply to Florin Carlig
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    http://samreesor.businesscatalyst.com

     

    Thanks Florin

     
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  • mario_gudelj
    1,577 posts
    Oct 13, 2010
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    5. mario_gudelj,
    Apr 11, 2012 3:37 PM   in reply to Cam Reesor
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    Hi Cam,

     

    I was able to replicate that issue in Safari on Mac, but I can't seem to pinpoint the problem. Please submit a case with our support team on this issue and we'll have a good look into it and escalate to the dev team if necessary. You can supply this video http://screencast.com/t/QfE6rJAW with the case, together with the URL, types of browsers you have tested with and any other info that may be useful to us.

     

    Awesome looking site BTW!

     

    Cheers,

     

    Mario

     
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  • Cam Reesor
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    6. Cam Reesor,
    Apr 11, 2012 3:40 PM   in reply to mario_gudelj
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    Thanks Mario!

     
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  • Brad Lawryk
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    7. Brad Lawryk,
    Apr 11, 2012 3:55 PM   in reply to mario_gudelj
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    Dang, that is a very awesome looking site!

     
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  • Cam Reesor
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    8. Cam Reesor,
    Apr 12, 2012 2:09 PM   in reply to Cam Reesor
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    For whatever reason, after late yesterday, the Editor has been working fine. I found that it recognizes HTML "Sections" as editable regions which is convenient. It adds divs everywhere to the code where the Sections start.

     

    Thanks for the support!

     

    Cam

     
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  • Cam Reesor
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    9. Cam Reesor,
    Apr 14, 2012 7:48 PM   in reply to Cam Reesor
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    Hi:

     

    I'm back... The Site Editor won't save again. Apparently, I have malformed characters on my site.

     

    What's a malformed character? Am I creating them? Make them stop!

     

    Thanks.

     
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  • mario_gudelj
    1,577 posts
    Oct 13, 2010
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    10. mario_gudelj,
    Apr 15, 2012 3:44 PM   in reply to Cam Reesor
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    Hey Cam,

     

    I'm wondering if it's things like this breaking it:

     

    <p class="p"><span class="date"> July&ndash;Sept&ensp;2007&ndash;2011</span>   <strong class="colorhead">Hewitt &amp; Milne</strong></p>

     

    See "&ndash;" and "&ensp;". These are those long dashes MS Word creates. Did you paste stuff from MS Word? See if you can replace these characters with a normal - as that may fix this problem you're having.

     

    Cheers,

     

    Mario

     
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  • Cam Reesor
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    11. Cam Reesor,
    Apr 15, 2012 7:25 PM   in reply to mario_gudelj
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    Hi Mario:

     

    Thanks. You're right, I pasted from InDesign.

     

    I took them all out, but still no luck.

     

    Cam

     
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  • mario_gudelj
    1,577 posts
    Oct 13, 2010
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    12. mario_gudelj,
    Apr 15, 2012 7:48 PM   in reply to Cam Reesor
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    Weird... Please submit a case with support, Cam,and we'll get ICE expert to take a look into it. Please make sure you supply the platform and the browser you are using and also supply a screenshot of the area you are trying to edit. Plus a screenshot of any error messages you may be getting.

     

    Cheers Cam!

     

    -mario

     
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  • Cam Reesor
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    13. Cam Reesor,
    Apr 18, 2012 4:33 PM   in reply to Cam Reesor
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    I've removed the offending characters as indicated by the support team, but still no luck saving from the Editor

     
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  • mario_gudelj
    1,577 posts
    Oct 13, 2010
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    14. mario_gudelj,
    Apr 18, 2012 9:02 PM   in reply to Cam Reesor
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    Did you submit a case with support, Cam? Please make sure you do.

     
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  • gina3five
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    15. gina3five,
    Aug 15, 2012 8:34 AM   in reply to Cam Reesor
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    I just experienced this issue as well on a webBasics+ site which only has two pages. I tried making changes to content within a content holder (which was in the page template). I got this error using the latest Firefox & Chrome & IE9 on Windows 7.

     
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