Hi, I just purchased a copy of Adobe Premiere Elements 10 from a seller on Amazon, and it looks great. Only my serial number is coming up invalid. It's a legit serial number, at least it looks that way and I've typed it in with the dashes, and without... I can't figure this out. Help? It's a 24 digit code so I don't know what's up with it. I type it in, a verify that all numbers are correct and it's just not working all I get is "invalid serial number"..
For licensing issues, I suggest that you contact Adobe Customer Service, and give them the S/N, so that it can be verified.
Out of curiosity, was this purchase directly from Amazon, or a 3rd party seller, through Amazon?
>from a seller on Amazon
1-contact that seller and give him/her a chance to fix the problem... a short term chance
2-contact Amazon and tell them their sponsored seller has a problem... if that short term chance does not result in a fix
I have bought through sponsored sellers on Amazon, but never software