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My serial number comes up invalid?

Apr 11, 2012 5:56 PM

Hi, I just purchased a copy of Adobe Premiere Elements 10 from a seller on Amazon, and it looks great. Only my serial number is coming up invalid. It's a legit serial number, at least it looks that way and I've typed it in with the dashes, and without... I can't figure this out. Help? It's a 24 digit code so I don't know what's up with it. I type it in, a verify that all numbers are correct and it's just not working all I get is "invalid serial number"..

  • Currently Being Moderated
    Apr 11, 2012 6:11 PM   in reply to Monkeezilla

    For licensing issues, I suggest that you contact Adobe Customer Service, and give them the S/N, so that it can be verified.


    Out of curiosity, was this purchase directly from Amazon, or a 3rd party seller, through Amazon?


    Good luck,



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    Apr 11, 2012 7:03 PM   in reply to Monkeezilla

    >from a seller on Amazon


    1-contact that seller and give him/her a chance to fix the problem... a short term chance


    2-contact Amazon and tell them their sponsored seller has a problem... if that short term chance does not result in a fix


    I have bought through sponsored sellers on Amazon, but never software

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  • Currently Being Moderated
    Apr 13, 2012 11:07 AM   in reply to Monkeezilla

    Great news. I had a very bad feeling about this, but seems that you are out of the woods, and that seller was legit.


    Good luck, and thank you for reporting.



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