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seanf1234
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PSE9 Photo Downloader freezes

Apr 11, 2012 7:45 PM

Tags: #photo #mac #freezes #pse9 #downloader

I have PSE9 that I run on an I-mac quad core with 8mg of ram. Anytime I load a media card and try to use photo downloader the program frezzes when I try to change the location that I want to save the photo to. I've read a few forum threads that suggest download Camera Raw 6.6 update. I have done this but when I use Adobe Patch installer a window pops up saying " Update is not applicable" This seems to be a know issues that dates back for alest 6 months. Does anyone know if Adobe has solved this issue?

963 Views   13 Replies   Latest reply: seanf1234, Apr 16, 2012 6:43 PM
 
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  • Barbara B.
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    1. Barbara B.,
    Apr 11, 2012 7:47 PM   in reply to seanf1234
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    You can install the update manually. Is this the regular version or the app store version?

     
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  • seanf1234
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    2. seanf1234,
    Apr 11, 2012 7:54 PM   in reply to Barbara B.
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    This is a regular version. In other words I have a set of disks.

     
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  • Barbara B.
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    3. Barbara B.,
    Apr 11, 2012 8:31 PM   in reply to seanf1234
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    Okay, the simple way is to go here and download the update:

     

    http://www.adobe.com/support/downloads/product.jsp?product=40&platform =Macintosh

     

    Then double click the DMG file to mount it. Double click Payloads, then double click this dmg file:

     

    Screen Shot 2012-04-11 at 11.28.13 PM.png

    Double click Universal, and then you'll see the camera raw plugin.

     

    Now go to your hard drive>library>application support>adobe>Plugins>Elements 9>File Formats and remove the existing camera raw plug in from there and replace it with the new one.

     
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  • seanf1234
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    4. seanf1234,
    Apr 11, 2012 9:01 PM   in reply to Barbara B.
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    There are many file listed for download under for PSE9, with one should I down load?

     
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  • Barbara B.
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    5. Barbara B.,
    Apr 11, 2012 10:45 PM   in reply to seanf1234
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    None. You want the camera raw 6.6 update, assuming that's the version you want to install. It's only listed under PSE 10.

     
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  • seanf1234
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    6. seanf1234,
    Apr 12, 2012 2:58 AM   in reply to Barbara B.
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    I will give that a try and let you know how it works out. Thank you for your advise.

     
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  • seanf1234
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    7. seanf1234,
    Apr 13, 2012 6:20 PM   in reply to Barbara B.
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    Hi Barbara, I wanted to let you know that it looks like this solved the problem. Thank you for the help!!!!

     
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  • Barbara B.
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    8. Barbara B.,
    Apr 13, 2012 7:08 PM   in reply to seanf1234
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    Great, glad you were able to get it installed okay.

     
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  • seanf1234
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    9. seanf1234,
    Apr 14, 2012 6:03 PM   in reply to Barbara B.
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    Barbara, I just noticed that once I updated to raw 6.6 I can no longer open raw files .CR2. I've tried right click from PSE9 organzier and I get the messge "Photoshop Elements does not recognize this type of file". Same message when I try to open it using PSE9 directly from the folder that the file is in. Any thoughts. I have an imac OS is 10.7.3.

     

    Any thoughts.

     
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  • Barbara B.
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    10. Barbara B.,
    Apr 14, 2012 6:38 PM   in reply to seanf1234
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    Did you remove the older version of acr before adding the new one?

     
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  • seanf1234
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    11. seanf1234,
    Apr 14, 2012 6:45 PM   in reply to Barbara B.
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    I beleive so. Is there a way that I can double check?

     
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  • Barbara B.
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    12. Barbara B.,
    Apr 14, 2012 7:07 PM   in reply to seanf1234
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    Yes, just go back into library>application support>etc and look to see how many are in there.

     
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  • seanf1234
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    13. seanf1234,
    Apr 16, 2012 6:43 PM   in reply to Barbara B.
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    Hi Barbara, This fixed the problem with opening raw files. I'm sorry to say I have a new problem. Any time I right click a .CR2 file in PSE9 Organizer to open it in Elements I end up with a broken thumbnail in Organizer. The photo opens in Elements and I can work on it, but when I go back to Organizer this is what I see.

     

    Screen Shot 2012-04-16 at 9.05.43 PM.png

    Any thoughts on how to fix this? Any help would be greatly appreciated.

     
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