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EmmaESP
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Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error

Apr 11, 2012 6:15 PM

Tags: #illustrator #error #issue #cs5.5 #error_msg

I am trying to install Illustrator cs5 Trial on my Mac os x lion so that I can upgrade and I continually receive exit code 6 and/or 7 Error message and then fails to install. I have had success installing trials of the other creative suite programs to test, it is jsut Illustrator that refuses to install, which is my main program. I have looked at the forums and followed various fix solutions but nothing is working. I currently have my MacBook Pro partitioned as Snow Leopard so I can use my programs and Lion so I can try to fix this problem. If the log data helps someone fix this problem I can paste it in but I do not understand much about logs.

 
Replies
  • Currently Being Moderated
    Apr 11, 2012 6:41 PM   in reply to EmmaESP

    You can follow the below article.

    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

     

    Log files will definately help us a lot in getting to the core of the issue. So, please attach the install.log file(/Library/Logs/Adobe/Installers/[Adobe Application name<date>].log.gz)

     
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  • Currently Being Moderated
    Apr 11, 2012 6:52 PM   in reply to EmmaESP

    Solution 1: Rename the following folders on your machine:

     

    '/Library/ColorSync/Profiles/Profiles'

    '/Library/ColorSync/Profiles/Recommended'

     

    Solution 2: Rename the following files:

     

    '/Library/Application Support/Adobe/caps/Media_db.db'

    '/Library/Application Support/Adobe/caps/pdb.db'

     

    Make sure you dont touch caps.db under the same folder. Now run the installer again. Let me know if you need more help.

     
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  • Currently Being Moderated
    Apr 12, 2012 9:09 PM   in reply to EmmaESP

    Your welcome, Enjoy the application.

     
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