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mivdpols
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Acrobat 8.1 Program stopped working properly due to a problem

Apr 12, 2012 4:47 AM

When I open a pdf file with Adobe Acrobat Professional 8.1 on my Windows 7 computer I get the message "Program stopped working properly due to a problem, close the program."
The logbook shows the following message:

Name of application with error: Acrobat.exe, version 8.1.0.137, time stamp: 0x46444c82
Name of error module: BIB.dll, version 1.2.1.1, time stamp: 0x46444bab
Exception Code: 0xc0000005
Fault offset: 0x0000c3e7
Process id error: 0xcd0
Start time of application with error: 0x01cd188059e42889
Path to application with error: C: \ Program Files \ Adobe \ Acrobat 8.0 \ Acrobat \ Acrobat.exe
Path module with error: C: \ Program Files \ Adobe \ Acrobat 8.0 \ Acrobat \ BIB.dll
Report ID: 9879fa8c-8473-11e1-bb49-001cc46e64bb

Does anyone know how to solve this problem?
 
Replies
  • Currently Being Moderated
    Apr 12, 2012 7:09 AM   in reply to mivdpols

    32 or 64-bit machine and OS? In any case, you should probably update Acrobat, currently at AA8.3.1. That may resolve the problem. Keep in mind that AA8 is not certified for Win7 and so some things may fail in any case. But the update is your first step.

     
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