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When I try using the tips in PSE 10 I get an error message from Adobe Air stating that it is damaged. Have tried uninstalling and re-installing, but that hasn't helped. I have windows 7
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Vetteski65 I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html for steps on how to resolve your difficulties. Please feel free to respond to this thread if you have any questions about the steps listed within the document. If you could also respond with the specific error message you receive it would be appreciated.
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Okay Jeff, this is as far as I have gotten so far. I'm using Air version 3.2.0.2070. This is the install log.
Runtime Installer begin with version 2.6.0.19140 on Windows 7 x86
Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
Installed runtime (2.6.0.19120) located at C:\Program Files (x86)\Common Files\Adobe AIR
Invoking Application Installer for combined install
Launching subprocess with commandline C:\Users\Vette\AppData\Local\Temp\AIRD0CE.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Vette\AppData\Local\Temp\AIRD0CE.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///E:/Adobe%20Photoshop%20Elements%2010/ElementsSTIInstaller/payloads/AdobeHelp/AdobeHelp.air
Application Installer begin with version 2.6.0.19140 on Windows 7 x86
Commandline is: -runtime C:\Users\Vette\AppData\Local\Temp\AIRD0CE.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///E:/Adobe%20Photoshop%20Elements%2010/ElementsSTIInstaller/payloads/AdobeHelp/AdobeHelp.air
Installed runtime (2.6.0.19120) located at C:\Program Files (x86)\Common Files\Adobe AIR
Unpackaging file:///E:/Adobe%20Photoshop%20Elements%2010/ElementsSTIInstaller/payloads/AdobeHelp/AdobeHelp.air to C:\Users\Vette\AppData\Local\Temp\flaE4EA.tmp
Application signature verified
Unpackaging/validation complete
No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
Converting unpackaged application to a native installation package in C:\Users\Vette\AppData\Local\Temp\fla71A.tmp
Native installation package creation succeeded
Starting silent combined runtime update and app install.
Updating runtime from version 2.6.0.19120 to version 2.6.0.19140.
Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 to C:\Program Files (x86)\Adobe using the source file at file:///E:/Adobe%20Photoshop%20Elements%2010/ElementsSTIInstaller/payloads/AdobeHelp/AdobeHelp.air
Reinstalling C:\Users\Vette\AppData\Local\Temp\AIRD0CE.tmp\setup.msi
Installing msi at C:\Users\Vette\AppData\Local\Temp\fla71A.tmp\setup.msi with guid {BD7F1DA3-5EA0-65F8-52B0-5E103FDC045A}
Application Installer end with exit code 0
Subprocess app installer succeeded
Runtime Installer end with exit code 0
Runtime Installer begin with version 2.6.0.19140 on Windows 7 x86
Commandline is: -silent "E:\Adobe Photoshop Elements 10\AdobePhotoshopDotcomInspirationBrowser.air"
Installed runtime (2.6.0.19140) located at C:\Program Files (x86)\Common Files\Adobe AIR
Invoking Application Installer for combined install
Launching subprocess with commandline C:\Users\Vette\AppData\Local\Temp\AIR4EA4.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Vette\AppData\Local\Temp\AIR4EA4.tmp -silent -withRuntime -url file:///E:/Adobe%20Photoshop%20Elements%2010/AdobePhotoshopDotcomInspirationBrowser.air
Application Installer begin with version 2.6.0.19140 on Windows 7 x86
Commandline is: -runtime C:\Users\Vette\AppData\Local\Temp\AIR4EA4.tmp -silent -withRuntime -url file:///E:/Adobe%20Photoshop%20Elements%2010/AdobePhotoshopDotcomInspirationBrowser.air
Installed runtime (2.6.0.19140) located at C:\Program Files (x86)\Common Files\Adobe AIR
Unpackaging file:///E:/Adobe%20Photoshop%20Elements%2010/AdobePhotoshopDotcomInspirationBrowser.air to C:\Users\Vette\AppData\Local\Temp\fla634C.tmp
Application signature verified
Unpackaging/validation complete
No app located for appID 'PhotoshopdotcomInspirationBrowser' and pubID '4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1'
Converting unpackaged application to a native installation package in C:\Users\Vette\AppData\Local\Temp\fla7325.tmp
Native installation package creation succeeded
Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1 version 3.07 using the source file at file:///E:/Adobe%20Photoshop%20Elements%2010/AdobePhotoshopDotcomInspirationBrowser.air
Installing msi at C:\Users\Vette\AppData\Local\Temp\fla7325.tmp\setup.msi with guid {4C184855-B85A-6873-C642-60A58682E721}
Application Installer end with exit code 0
Subprocess app installer succeeded
Runtime Installer end with exit code 0
Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
Runtime Installer begin with version 2.6.0.19140 on Windows 7 x86
Installed runtime (2.6.0.19140) located at C:\Program Files (x86)\Common Files\Adobe AIR
Pingback request completed with HTTP status 200
Starting runtime background update check
Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.6.0.19140/update
Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.6.0.19140/update to C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background
User has selected immediate install of the update
Starting runtime background update installation
Launching subprocess with commandline C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update
Runtime updater successfully launched
Runtime Installer end with exit code 0
Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
Installed runtime (2.6.0.19140) located at C:\Program Files (x86)\Common Files\Adobe AIR
Launching subprocess with commandline c:\users\vette\appdata\local\temp\airafa3.tmp\adobe air installer.exe -ei
Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
Commandline is: -stdio
.\pipe\AIR_704_0 -ei
Installed runtime (2.6.0.19140) located at C:\Program Files (x86)\Common Files\Adobe AIR
Starting silent runtime update. Updating runtime from version 2.6.0.19140 to version 3.1.0.4880
Installing msi at c:\users\vette\appdata\local\temp\airafa3.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
Runtime Installer end with exit code 0
Runtime Installer end with exit code 0
Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
Pingback request completed with HTTP status 200
Starting runtime background update check
Clearing unused background update directory
Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update
Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update to C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background
Runtime Installer end with exit code 0
Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
Commandline is: -arp:uninstall
Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
Runtime Installer end with exit code 6
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
Launching subprocess with commandline c:\users\vette\appdata\local\temp\aire7af.tmp\adobe air installer.exe -ei
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Commandline is: -stdio
.\pipe\AIR_4784_0 -ei
Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 3.2.0.2070
Installing msi at c:\users\vette\appdata\local\temp\aire7af.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
Runtime Installer end with exit code 0
Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
Runtime Installer end with exit code 0
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Commandline is: -installupdatecheck
Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
Pingback request completed with HTTP status 200
Starting runtime background update check
Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background
Runtime Installer end with exit code 0
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Commandline is: -arp:uninstall
Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Commandline is: -stdio
.\pipe\AIR_3840_0 -eu
Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070
Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}
Runtime Installer end with exit code 0
Runtime Installer end with exit code 0
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Launching subprocess with commandline c:\users\vette\appdata\local\temp\airbda4.tmp\adobe air installer.exe -ei
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Commandline is: -stdio
.\pipe\AIR_764_0 -ei
Starting silent runtime install. Installing runtime version 3.2.0.2070
Installing msi at c:\users\vette\appdata\local\temp\airbda4.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
Runtime Installer end with exit code 0
Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
Runtime Installer end with exit code 0
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Commandline is: -installupdatecheck
Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
Pingback request completed with HTTP status 200
Starting runtime background update check
Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background
Runtime Installer end with exit code 0
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Launching subprocess with commandline c:\users\vette\appdata\local\temp\air2fa8.tmp\adobe air installer.exe -ei
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Commandline is: -stdio
.\pipe\AIR_5396_0 -ei
Starting silent runtime install. Installing runtime version 3.2.0.2070
Installing msi at c:\users\vette\appdata\local\temp\air2fa8.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
Runtime Installer end with exit code 0
Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
Runtime Installer end with exit code 0
Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
Commandline is: -installupdatecheck
Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
Pingback request completed with HTTP status 200
Starting runtime background update check
Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background
Runtime Installer end with exit code 0
Application Installer begin with version 3.2.0.2070 on Windows 7 x86
Commandline is: -playerVersion=11,2,202,233 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url http://www.adobe.com/support/chc/air/350/AdobeHelp.air -- WWW aHR0cDovL3d3dy5hZG9iZS5jb20vc3VwcG9ydC9jaGMv
Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
Begin air file download from http://www.adobe.com/support/chc/air/350/AdobeHelp.air
Download destination is C:\Users\Vette\AppData\Local\Temp\fla7A97.tmp
Response URL is http://www.adobe.com/support/chc/air/350/AdobeHelp.air
Unpackaging file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp to C:\Users\Vette\AppData\Local\Temp\flaB22B.tmp
Application signature verified
Unpackaging/validation complete
No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
Converting unpackaged application to a native installation package in C:\Users\Vette\AppData\Local\Temp\flaC7B.tmp
Native installation package creation succeeded
Starting app installation to C:\Program Files (x86)\Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 using the source file at file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp
Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)\Adobe" -desktopShortcut -programMenu file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp
Application Installer begin with version 3.2.0.2070 on Windows 7 x86
Commandline is: -stdio
.\pipe\AIR_4952_0 -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)\Adobe" -desktopShortcut -programMenu file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp
Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
Unpackaging file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp to C:\Users\Vette\AppData\Local\Temp\fla3260.tmp
Application signature verified
Unpackaging/validation complete
No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
Converting unpackaged application to a native installation package in C:\Users\Vette\AppData\Local\Temp\fla3BF3.tmp
Native installation package creation succeeded
Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 using the source file at file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp
Installing msi at C:\Users\Vette\AppData\Local\Temp\fla3BF3.tmp\setup.msi with guid {BD7F1DA3-5EA0-65F8-52B0-5E103FDC045A}
Application Installer end with exit code 0
Launching subprocess with commandline C:\Program Files (x86)\Adobe\Adobe Help\Adobe Help.exe
Application Installer end with exit code 0
Date: Thu, 12 Apr 2012 17:10:46 -0600
From: forums@adobe.com
To: eyvroman@hotmail.com
Subject: Adobe Air error message when using PSE 10
Re: Adobe Air error message when using PSE 10
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Vetteski65 I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml for steps on how to resolve your difficulties. Please feel free to respond to this thread if you have any questions about the steps listed within the document. If you could also respond with the specific error message you receive it would be appreciated.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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have you followed this article
http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-updat e.html
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Yes, I tried that, but it didn't work.
Date: Sat, 14 Apr 2012 08:52:54 -0600
From: forums@adobe.com
To: eyvroman@hotmail.com
Subject: Adobe Air error message when using PSE 10
Re: Adobe Air error message when using PSE 10
created by Manish_1988 in Downloading, Installing, Setting Up - View the full discussion
have you followed this article http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-updat e.html
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I am sorry Vetteski65 I am trying to understand where you currently are at in resolving your difficulties. Were you able to install Adobe AIR successfully or not? If not did you try the steps listed in Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html.
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Sorry, I haven't had a lot of time to work on this. No, I am stilling getting the error message stating Air is damaged. The log I posted was from when I installed it again. The next step in the docoment you said to use states to install an Adobe Air application. I'm not real tech savy, should I uninstall the help applicaton and reinstall it?
Date: Mon, 16 Apr 2012 10:51:14 -0600
From: forums@adobe.com
To: eyvroman@hotmail.com
Subject: Adobe Air error message when using PSE 10
Re: Adobe Air error message when using PSE 10
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
I am sorry Vetteski65 I am trying to understand where you currently are at in resolving your difficulties. Were you able to install Adobe AIR successfully or not? If not did you try the steps listed in Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml.
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Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
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No you just want to focus on Adobe AIR at the moment. You may need to locate an additional AIR application beyond the tips feature.
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As Jeff already stated, let us know the exact error message that you get so that we can help you accordingly.
Try the above mentioned article and check if that helps.
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Follow this article your problem wil be solved"-
http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-update.html
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Thanks for all the feedback, I will try the suggestions and let you know how it goes
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Sure......Update us what happens