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applefan6
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Serial number not working, not disk doesn't work (mac copy)

Apr 13, 2012 1:44 AM

I've just brought a new Mac Mini installed my Photoshop CS3 onto it. When I opened the application my serial number wouldn't work because I've used it too many times. My last computer crashed, so I can't take Photoshop off it. I followed a tutorial which had two options:

 

1. reset the clock on your computer uninstall and re-install.

 

2. delete the following folders in /Library/Application Support/Adobe: Adobe PCD, backup and caps. And re-install

 

Now when I try to install Photoshop CS3 it doesn't even install! There is a cross instead of a tick next to everything. I've tried repair disk in Disk Utilities, and I was told that there was nothing wrong with the CD.

 

Is there a way to fix this?

 
Replies
  • Currently Being Moderated
    Apr 13, 2012 1:58 AM   in reply to applefan6

    For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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  • Currently Being Moderated
    Apr 13, 2012 2:14 AM   in reply to applefan6

    Now you are not even able to install the software and gettingthe red cross as soon as enter your serial number.

     

    hence follow this step:-

     

    1)  Run the cleaner tool for CS3 , www.adobe.com/support/contact/cscleanertool.html

     

    2) delete the files ;- /Library/Application Support/Adobe: Adobe PCD, backup and caps

     

    3) Re-install the software ,

     

    let us know if the software gets installed ,

     
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  • Currently Being Moderated
    Apr 13, 2012 4:32 AM   in reply to applefan6

    This has to be resetted by Adobe only...hence this is the chat link which will help you contact Adobe support ,

     

    Just let them know what happened and they will reset the activation count.

     

    chat link:- http://adobe.ly/yxj0t6

     
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  • Currently Being Moderated
    Apr 13, 2012 4:44 AM   in reply to applefan6

    Sure....No problem.....Hopefully everything will be fine and you will be able to use your photoshop

     
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