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Author instance not deployed due to PendingVerification error

Apr 13, 2012 6:27 AM

Tags: #pendingverification



I just added a new cloud, and it partially work, the dispatcher and publish instance are started and deployed properly, but the author instance is not working.


According to the Activiaty logs, it failed because of the following reason:


"Your account is currently being verified. Verification normally takes less than 2 hours. Until your account is verified, you may not be able to launch additional instances or create additional volumes. If you are still receiving this message after more than 2 hours, please let us know by writing to We appreciate your patience"


How can I force retry to deploy the author instance ?


Best regards

  • Currently Being Moderated
    Apr 13, 2012 8:02 AM   in reply to tygeBSL



    This error occurs with newly created Amazon AWS accounts or after a long period of none activity.


    We suggest stopping the CQ cloud that encountered this error and starting a new CQ cloud from scratch.


    We apologize for any inconvenience, and thank you for your patience.

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