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CS6 Crash

Apr 15, 2012 3:30 PM

CS 6 crashed as I was attempting to use the Patch Tool. I had made a selection and started to move it and it crashed. This was the second attempt to do so.

 

Here's some data:

 

CS6 Crash 04 12.jpg

And This:

 

Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-04-15T22:08:16.000000000Z" />

<EventRecordID>8731</EventRecordID>

<Channel>Application</Channel>

<Computer>Hudechrome-PC</Computer>

<Security />

</System>

- <EventData>

<Data>Photoshop.exe</Data>

<Data>13.0.0.0</Data>

<Data>4f551de1</Data>

<Data>atio6axx.dll</Data>

<Data>6.14.10.11566</Data>

<Data>4f598f1c</Data>

<Data>c0000005</Data>

<Data>0000000000a57cb4</Data>

<Data>414</Data>

<Data>01cd1aa5b9861f8f</Data>

<Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe</Data>

<Data>C:\Windows\system32\atio6axx.dll</Data>

<Data>7fe4faa8-8747-11e1-94d6-005056c00008</Data>

</EventData>

</Event>

 
Replies
  • Noel Carboni
    23,478 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 15, 2012 3:45 PM   in reply to Hudechrome

    Hudechrome wrote:

     

    The temp files as stated in the left panel are non-existent and the Photoshop Crash folder in that location is empty!

     

    Did you dismiss the above dialog before looking for them?

     

    -Noel

     
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  • Currently Being Moderated
    Apr 15, 2012 5:05 PM   in reply to Hudechrome

    >> atio6axx.dll

     

    That means you crashed in the video card driver for your ATI card.

    First, try updating the driver.  If that doesn't work, then you need to contact ATI (because they'll need more info to find and fix the driver bug).

     
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  • Noel Carboni
    23,478 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 15, 2012 6:42 PM   in reply to Hudechrome

    I hate it when that happens.

     

    I've sent you another message from my personal account.

     

    -Noel

     
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