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Hudechrome
Hudechrome
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CS6 Crash

Apr 15, 2012 3:30 PM

CS 6 crashed as I was attempting to use the Patch Tool. I had made a selection and started to move it and it crashed. This was the second attempt to do so.

 

Here's some data:

 

CS6 Crash 04 12.jpg

And This:

 

Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-04-15T22:08:16.000000000Z" />

<EventRecordID>8731</EventRecordID>

<Channel>Application</Channel>

<Computer>Hudechrome-PC</Computer>

<Security />

</System>

- <EventData>

<Data>Photoshop.exe</Data>

<Data>13.0.0.0</Data>

<Data>4f551de1</Data>

<Data>atio6axx.dll</Data>

<Data>6.14.10.11566</Data>

<Data>4f598f1c</Data>

<Data>c0000005</Data>

<Data>0000000000a57cb4</Data>

<Data>414</Data>

<Data>01cd1aa5b9861f8f</Data>

<Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe</Data>

<Data>C:\Windows\system32\atio6axx.dll</Data>

<Data>7fe4faa8-8747-11e1-94d6-005056c00008</Data>

</EventData>

</Event>

878 Views   7 Replies   Latest reply: Hudechrome, Apr 15, 2012 10:51 PM
 
Replies
  • Hudechrome
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    1. Hudechrome,
    Apr 15, 2012 3:42 PM   in reply to Hudechrome
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    The temp files as stated in the left panel are non-existent and the Photoshop Crash folder in that location is empty!

     
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  • Noel Carboni
    21,024 posts
    Dec 23, 2006
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    2. Noel Carboni,
    Apr 15, 2012 3:45 PM   in reply to Hudechrome
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    Hudechrome wrote:

     

    The temp files as stated in the left panel are non-existent and the Photoshop Crash folder in that location is empty!

     

    Did you dismiss the above dialog before looking for them?

     

    -Noel

     
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  • Chris Cox
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    3. Chris Cox,
    Apr 15, 2012 5:05 PM   in reply to Hudechrome
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    >> atio6axx.dll

     

    That means you crashed in the video card driver for your ATI card.

    First, try updating the driver.  If that doesn't work, then you need to contact ATI (because they'll need more info to find and fix the driver bug).

     
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  • Hudechrome
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    4. Hudechrome,
    Apr 15, 2012 5:21 PM   in reply to Noel Carboni
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    I didn't dismiss them but I did send it after doing the screen print.

     
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  • Hudechrome
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    5. Hudechrome,
    Apr 15, 2012 5:28 PM   in reply to Hudechrome
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    Noel, I sent you a reply to your last e-mail and it was returned undeliverable.

     
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  • Noel Carboni
    21,024 posts
    Dec 23, 2006
    Currently Being Moderated
    6. Noel Carboni,
    Apr 15, 2012 6:42 PM   in reply to Hudechrome
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    I hate it when that happens.

     

    I've sent you another message from my personal account.

     

    -Noel

     
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  • Hudechrome
    Currently Being Moderated
    7. Hudechrome,
    Apr 15, 2012 10:51 PM   in reply to Chris Cox
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    Chris, FYI,  I received feedback from DxO about a problem and they recommended I disable GPU acceleration, noting " the video card in your system is conflicting with the operation of the program. "

     

    Interesting. Now I can go to ATi with two sightings in different programs.

     

    The driver is up to date as of this evening, but the update info from ATi said a new update was coming 4/15. It hasn't shown yet.

     


     
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