When I open the properties in Acrobat X (10.1.3) Acrobat crashes.
I have this problem with al of my documents.
I already uninstalled Acrobat and installed it again, but I still have this problem.
I think the problem is in this sector (line 0), but I don't know what I can do about it.
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0x02b0f7d7 0 + 45152215
1 com.adobe.Acrobat.framework 0x0018acb1 RunAcrobat + 1553940
2 com.adobe.Acrobat.framework 0x0018ab1f RunAcrobat + 1553538
3 com.adobe.Acrobat.framework 0x00189dc2 RunAcrobat + 1550117
4 com.adobe.Acrobat.framework 0x000a04d8 RunAcrobat + 593467
5 com.adobe.Acrobat.framework 0x000a0098 RunAcrobat + 592379
6 com.adobe.Acrobat.framework 0x000a2089 RunAcrobat + 600556
7 com.adobe.Acrobat.framework 0x000a1d24 RunAcrobat + 599687
8 com.adobe.Acrobat.framework 0x000a05e1 RunAcrobat + 593732
9 com.adobe.Acrobat.framework 0x000a0098 RunAcrobat + 592379
10 com.adobe.Acrobat.framework 0x000a2089 RunAcrobat + 600556
11 com.adobe.Acrobat.framework 0x000a1d24 RunAcrobat + 599687
12 com.adobe.Acrobat.framework 0x000a05e1 RunAcrobat + 593732
13 com.adobe.Acrobat.framework 0x000a0098 RunAcrobat + 592379
14 com.adobe.Acrobat.framework 0x0009fe4c RunAcrobat + 591791
15 com.adobe.Acrobat.framework 0x0009f484 RunAcrobat + 589287
16 com.apple.AppKit 0x964856f1 -[NSView _drawRect:clip:] + 3721
17 com.apple.AppKit 0x96482dbd -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 2217
18 com.apple.AppKit 0x96483750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 4668
19 com.apple.AppKit 0x96483750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 4668
20 com.apple.AppKit 0x9648234f -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 265
21 com.apple.AppKit 0x9647ec96 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309
22 com.apple.AppKit 0x963df84b -[NSView displayIfNeeded] + 818
23 com.apple.AppKit 0x963a8b64 -[NSWindow displayIfNeeded] + 204
24 com.adobe.Acrobat.framework 0x00094db6 RunAcrobat + 546585
25 com.apple.AppKit 0x963da07e _handleWindowNeedsDisplay + 696
26 com.apple.CoreFoundation 0x99e50dd2 __CFRunLoopDoObservers + 1186
27 com.apple.CoreFoundation 0x99e0cced __CFRunLoopRun + 557
28 com.apple.CoreFoundation 0x99e0c3c4 CFRunLoopRunSpecific + 452
29 com.apple.CoreFoundation 0x99e0c1f1 CFRunLoopRunInMode + 97
30 com.apple.HIToolbox 0x95131d60 RunCurrentEventLoopInMode + 392
31 com.apple.HIToolbox 0x95131b17 ReceiveNextEventCommon + 354
32 com.apple.HIToolbox 0x9513199c BlockUntilNextEventMatchingListInMode + 81
33 com.apple.AppKit 0x963b0595 _DPSNextEvent + 847
34 com.apple.AppKit 0x963afdd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
35 com.apple.AppKit 0x963721f3 -[NSApplication run] + 821
36 com.adobe.Acrobat.framework 0x0001117f RunAcrobat + 6882
37 com.adobe.Acrobat.framework 0x0000f7d9 RunAcrobat + 316
38 com.adobe.Acrobat.Pro 0x00001e92 main + 94
39 com.adobe.Acrobat.Pro 0x00001e16 start + 54
Thankx for helping.
Try the following solution, it worked for some users.
Remove the cache file that contains your old serial number by going to Library > Application Support > Adobe > Adobe PCD > cache. Locate the cache.db file.
Start the application, re enter your serial !
Report all bugs to the official page
Bugs only described on these forums will not be investigated.
Good day Peter,
Thanks for reporting this to our bug form.
I might also suggest you try this:
Let us know how it goes.
I've got the same problem as pcol-66. I tried your suggested solution -- restarted the computer, moved the files (see below), launched Acrobat, tried opening a file -- but no success.
One thing I noticed: There was no com.adobe.Acrobat.Pro_10.0.plist file in my Library/Preferences. The other file, com.adobe.Acrobat.Pro.plist, was there, but instead of com.adobe.Acrobat.Pro_10.0.plist, all I saw was com.adobe.acrobat.90.sh.plist. I tried moving this file to the Desktop, but all it did was cause Acrobat to crash faster. Putting it back simply took me back to where I was at the beginning: I launch the app, I open a PDF, and within seconds, Acrobat goes down.
I'm on Mac Snow Leopard, and I got my copy of Acrobat 10 as part of CS Design Premium 5.5.
Removing the cache.db file:
This worked for me, thanks!
But just a heads up...it erases ALL your Adobe serial numbers and you will have to re-input them when starting up any Adobe series you may have.
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