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pcol-66
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Acrobat X (CS 5.5 Mac OS 10.6) crashes when opening properties

Apr 16, 2012 6:13 AM

Hello,

 

When I open the properties in Acrobat X (10.1.3) Acrobat crashes.

I have this problem with al of my documents.

I already uninstalled Acrobat and installed it again, but I still have this problem.

 

I think the problem is in this sector (line 0), but I don't know what I can do about it.

 

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

0   ???                               0x02b0f7d7 0 + 45152215

1   com.adobe.Acrobat.framework       0x0018acb1 RunAcrobat + 1553940

2   com.adobe.Acrobat.framework       0x0018ab1f RunAcrobat + 1553538

3   com.adobe.Acrobat.framework       0x00189dc2 RunAcrobat + 1550117

4   com.adobe.Acrobat.framework       0x000a04d8 RunAcrobat + 593467

5   com.adobe.Acrobat.framework       0x000a0098 RunAcrobat + 592379

6   com.adobe.Acrobat.framework       0x000a2089 RunAcrobat + 600556

7   com.adobe.Acrobat.framework       0x000a1d24 RunAcrobat + 599687

8   com.adobe.Acrobat.framework       0x000a05e1 RunAcrobat + 593732

9   com.adobe.Acrobat.framework       0x000a0098 RunAcrobat + 592379

10  com.adobe.Acrobat.framework       0x000a2089 RunAcrobat + 600556

11  com.adobe.Acrobat.framework       0x000a1d24 RunAcrobat + 599687

12  com.adobe.Acrobat.framework       0x000a05e1 RunAcrobat + 593732

13  com.adobe.Acrobat.framework       0x000a0098 RunAcrobat + 592379

14  com.adobe.Acrobat.framework       0x0009fe4c RunAcrobat + 591791

15  com.adobe.Acrobat.framework       0x0009f484 RunAcrobat + 589287

16  com.apple.AppKit                  0x964856f1 -[NSView _drawRect:clip:] + 3721

17  com.apple.AppKit                  0x96482dbd -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 2217

18  com.apple.AppKit                  0x96483750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 4668

19  com.apple.AppKit                  0x96483750 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 4668

20  com.apple.AppKit                  0x9648234f -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisi bleRectForView:topView:] + 265

21  com.apple.AppKit                  0x9647ec96 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309

22  com.apple.AppKit                  0x963df84b -[NSView displayIfNeeded] + 818

23  com.apple.AppKit                  0x963a8b64 -[NSWindow displayIfNeeded] + 204

24  com.adobe.Acrobat.framework       0x00094db6 RunAcrobat + 546585

25  com.apple.AppKit                  0x963da07e _handleWindowNeedsDisplay + 696

26  com.apple.CoreFoundation          0x99e50dd2 __CFRunLoopDoObservers + 1186

27  com.apple.CoreFoundation          0x99e0cced __CFRunLoopRun + 557

28  com.apple.CoreFoundation          0x99e0c3c4 CFRunLoopRunSpecific + 452

29  com.apple.CoreFoundation          0x99e0c1f1 CFRunLoopRunInMode + 97

30  com.apple.HIToolbox               0x95131d60 RunCurrentEventLoopInMode + 392

31  com.apple.HIToolbox               0x95131b17 ReceiveNextEventCommon + 354

32  com.apple.HIToolbox               0x9513199c BlockUntilNextEventMatchingListInMode + 81

33  com.apple.AppKit                  0x963b0595 _DPSNextEvent + 847

34  com.apple.AppKit                  0x963afdd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156

35  com.apple.AppKit                  0x963721f3 -[NSApplication run] + 821

36  com.adobe.Acrobat.framework       0x0001117f RunAcrobat + 6882

37  com.adobe.Acrobat.framework       0x0000f7d9 RunAcrobat + 316

38  com.adobe.Acrobat.Pro             0x00001e92 main + 94

39  com.adobe.Acrobat.Pro             0x00001e16 start + 54

 

Thankx for helping.

 

Greetings,

Peter

1684 Views   8 Replies   Latest reply: pcol-66, May 4, 2012 12:42 AM
 
Replies
  • hit.anand
    Currently Being Moderated
    1. hit.anand,
    May 2, 2012 1:08 AM   in reply to pcol-66
    Report

    Try the following solution, it worked for some users.

     

    Remove the cache file that contains your old serial number by going to Library > Application Support > Adobe > Adobe PCD > cache. Locate the cache.db file.

     

    Start the application, re enter your serial !

     

     

    -hit.anand

     
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  • pcol-66
    Currently Being Moderated
    2. pcol-66,
    May 2, 2012 1:38 AM   in reply to hit.anand
    Report

    I have tried it, but unfortunately it didn't help.

    Thanks anyway.

     

    Greetings,

    Peter

     
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  • Dave Merchant
    Currently Being Moderated
    3. Dave Merchant,
    May 2, 2012 3:46 AM   in reply to pcol-66
    Report

    Report all bugs to the official page

     

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

    Bugs only described on these forums will not be investigated.

     
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  • pcol-66
    Currently Being Moderated
    4. pcol-66,
    May 2, 2012 4:29 AM   in reply to Dave Merchant
    Report

    Thanks. I've just reported it.

     

    Greetigs,

    Peter

     
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  • David Kastendick
    3,110 posts
    Apr 7, 2010
    Currently Being Moderated
    5. David Kastendick,
    May 3, 2012 5:32 AM   in reply to pcol-66
    Report

    Good day Peter,

     

    Thanks for reporting this to our bug form.

     

    I might also suggest you try this:

    • Restart your computer
    • Move the files: com.adobe.Acrobat.Pro.plist and com.adobe.Acrobat.Pro_10.0.plist from \Users\<username>\Library\Preferences to your Desktop. 
    • Launch Acrobat
    • Try to open the Properties of one of your files.

     

    Let us know how it goes.

     

    -David

     
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  • johnnycho
    Currently Being Moderated
    6. johnnycho,
    May 3, 2012 10:55 AM   in reply to David Kastendick
    Report

    I've got the same problem as pcol-66. I tried your suggested solution -- restarted the computer, moved the files (see below), launched Acrobat, tried opening a file -- but no success.

     

    One thing I noticed: There was no com.adobe.Acrobat.Pro_10.0.plist file in my Library/Preferences. The other file, com.adobe.Acrobat.Pro.plist, was there, but instead of com.adobe.Acrobat.Pro_10.0.plist, all I saw was com.adobe.acrobat.90.sh.plist. I tried moving this file to the Desktop, but all it did was cause Acrobat to crash faster. Putting it back simply took me back to where I was at the beginning: I launch the app, I open a PDF, and within seconds, Acrobat goes down.

     

    I'm on Mac Snow Leopard, and I got my copy of Acrobat 10 as part of CS Design Premium 5.5.

     
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  • picaman121
    Currently Being Moderated
    7. picaman121,
    May 3, 2012 10:49 PM   in reply to hit.anand
    Report

    Removing the cache.db file:

     

     

    This worked for me, thanks!

     

    But just a heads up...it erases ALL your Adobe serial numbers and you will have to re-input them when starting up any Adobe series you may have.

     
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  • pcol-66
    Currently Being Moderated
    8. pcol-66,
    May 4, 2012 12:42 AM   in reply to picaman121
    Report

    Hello,

     

    I could not find com.adobe.Acrobat.Pro.plist and com.adobe.Acrobat.Pro_10.0.plist either.

    I have removed cache.db again, it did not have any result.

     

    Greetings,

    Peter

     
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