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Problem connecting to comment server from Adobe Reader

Apr 23, 2012 7:34 AM

Tags: #acrobat #acrobat_x #acrobat_x_pro #shared_review

I have recently upgraded to Acrobat Professional X. I generate a shared review using the following steps:

 

  1. Set the option to Automatically collect comments on my own internal server

1.PNG

 

2. Set the network loctaion (the same location I have always used)

2.PNG

 

3. Opt to manually send it later:

 

3.PNG

4. Pick a name

4.PNG

 

5. Add reviewers

 

 

When the reviewer opens the PDF using Acrobat Reader X they can add comments but can only save the file. It does not connect to the server so they are unable to publish. I even tried opening the file in Reader myself and it doesn't connect.

 

This was all working with Acrobat X until last week. Was there an update to Acrobat that has screwed this up? The only thing I did on my PC was upgrade my FrameMaker to X so I am thinking at that point Acrobat X updated.

 

I have tried using the following method but the same problem occurs. You can connect and publish comment with Acrobat X but not Adobe Reader X:

6.png

 

Help!

Nicola

 
Replies
  • Currently Being Moderated
    May 23, 2012 12:44 AM   in reply to NMoriarty

    Will it be possible for you to share one such review file which could not open properly on Reader?

     

    -Abhilasha

     
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