I'm installing Muse 7 and i keep getting the following error "Verify that Muse has permission to write to Adobe shared files and verify application directories are not marked readonly." How can I fix this?
thanks
Hi !
Please try deleting the "MBLStore" folder found in
on Mac: /Library/Application Support/Adobe
on Windows XP: \Local Settings\Application Data\Adobe
on Windows 7: \AppData\Local\Adobe
and delete the "AdobeMuse" folder found in
on Mac: /Library/Preferences
on Windows XP: \Application Data
on Windows 7: \AppData\Roaming
Then try to update/install Muse 7 again.
Hi I'm having the same error after installing Muse 7 then opening the file. I've tried to search for the solution that Prateek Aggarwal found but I cannot find the specific folders. I'm using snow leopard if this helps.
Please could you advise.
Thanks
Hi I'm having the same error as giselledevera74 (I'm installing Muse 7 and i keep getting the following error "Verify that Muse has permission to write to Adobe shared files and verify application directories are not marked readonly." How can I fix this?) after installing Muse 7 then opening the file. I've tried to search for the solution that Prateek Aggarwal found but I cannot find the specific folders. I'm using snow leopard if this helps.
Please could you advise.
Thanks
The folder locations mentioned above are incorrect. (They come from a post I made on our previous forum software were I typed <username> and the forum software deleted that text.) The correct folder locations are:
Try deleting the "MBLStore" folder found in
on Mac: username/Library/Application Support/Adobe
on Windows XP: username\Local Settings\Application Data\Adobe
on Windows 7: username\AppData\Local\Adobe
and delete the "AdobeMuse" folder found in
on Mac: username/Library/Preferences
on Windows XP: username\Application Data
on Windows 7: username\AppData\Roaming
Then launch Muse again.
If you go to "username/Library/Application Support/Adobe" can you manually create a "MBLStore" folder? And create a "1.0" folder inside of that? When doing so does your machine require you to enter your password? Or were you able to create the folders without any special prompts from the Finder? Once those folders are created, please try launching Muse again and let me know whether there's any change in behavior. Thanks.
Thank you.
I manually created both folders as you suggested (both were empty - I hope thats correct). I don't need to add any passwords and there were no special prompts from the Finder. I launched Muse again and I needed to enter my log in details and it showed the same error message again. Do you know why it's throwing up this error?
OK, the Muse "Get Info" sharing permissions showed "(Me)" as Read & Write and then "everyone" as No Access. I changed the 'no access' to read only and checked all of the other folders permissions and they all showed as yours do above but had an additional "staff" line which also said "Read Only". I hope this makes sense. I also checked the complete Adobe folder and it shows as your example has above.
This is the error I keep receiving:
Muse encountered an error while interacting with application files.
Verify that Muse has permission to write to Adobe Shared files and verify the application directories and files are not marked read only.
Do yout think it's worth me checking the permissions on each folder within the username/library/application support/adobe folders to see if any of the permissions say read only?
Please send me an e-mail at zak@adobe.com. I'd like to send you a small utility to run to see if it provides any additional information and/or enables us to get around the error. Thanks.
For anyone following this thread, we were able to resolve the problem in ladyk03_'s case. She was working on a Mac that had no network interface card and Airport was disabled. On first launch Muse requires an internet connection. Muse Beta 7 is confused by the complete lack of a network interface card and provides the erroneous "Verify that Muse has permission to write to Adobe shared files and verify application directories are not marked readonly." error message. We'll correct the error message for the next release. In the meantime this error can be avoided by having a network connection when Muse is launched for the first time after installing Beta 7.
Hi Zak, I originally posted this error and have been following the thread.
I'm still getting the error and I've always been connected to the internent
when launching Muse. Should I uninstall and start again? And if I uninstall
would that remove the files of the website I built with before i downloaded
the upgrade? I would appreciate your help I have to make several revisions
to a website and I haven't been able to get back to Muse since downloaded 7.
thanks so much
giselle
Send me an e-mail at zak@adobe.com and I'll provide you the same utility ladyk03_ and I used to figure out the root of the problem for her case. Perhaps it will also help in your case.
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