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Enterprise Deployment (Acrobat and Reader)

ae22222

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The URL you have provided could not be reached. Please verify that the URL is... Acrobat/SP2010

Apr 16, 2012 1:05 PM

Tags: #acrobat #sharepoint #10 #acrobat_x #acrobat_pro_x #sharepoint_2010

The following error is produced in Acrobat when trying to click version history documents in SharePoint 2010. "The URL you have provided could not be reached. Please verify that the URL is correct and that the network location is reachable." The revision of the document is reachable, but through typical HTTP via a web browser...but not through the SharePoint <==> Acrobat X Pro COM object magic that works fine for currently checked out documents. Please see inserted image. Thoughts on a fix?

6085 Views 46 Replies Latest reply: mktmp, May 17, 2013 10:14 AM

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1. Trundlore,

Apr 17, 2012 2:31 AM in reply to ae22222

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reporting that we are experiencing the same issue
we have a drive mapped to the sharepoint shared documents and opening from that gives the error

The URL you have provided could not be reached. Please verify that the URL is correct and that the network location is reachable.

get exactly the same error from the sharepoint website

get the error accessing sharepoint from:
http://sharepoint
https://sharepoint
http://sharepoint.domain.name
https://sharepoint.domain.name

both via web and using those URLs for the path for the drive mapping

Adobe ifilter 9 installed and search service works etc
xml updated and working fine, icon appears correctly etc
webdav not installed on server

Microsoft fix KB907306 installed

definitely effects all systems with Acrobat X installed
can't test with acrobat 9 as we have redirected profiles so we then run into that joy where acrobat just dies because of roaming appdata

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2. jwaart5126,

Aug 22, 2012 7:40 AM in reply to Trundlore

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I need help

Recently Upgrades Computers (Both hardware and Software) currently have the following problems with Adobe Acrobat 9/X Standard.THe company is in need of even more computers but thes e issues are holding them back.

Note all Older systems currently run XP and Acrobat 9 Standard have in issues or printing problems.

Recently 2 New Workstations (WS1 and WS2) were added to the network (Running Windows 7(r2), Microsoft Office 2010 Home and Business, and Adobe Acrobat Standard (WS1 has been reverted back to Adobe Acrbat 9 Standard (with undates to 9.3.3.2 after tranfering the license over from an older Workstaion that was replaced / and WS2 has Abode X)

Both Machines are having issues printing PDF Files with Data Fields the data field display properly in print preview but the print out prints Corrupted Data Jibber Jabber.

The Adobe X (WS2) additionally has an issue directly accessing Abode files from the Server Sharepoint folders -
no issies with any other File formats. (Ex. Word - Excell) Just PDFs.

If anyone could help it would be greatly appreciated, I have read a dozen post on the issue but no resolution.

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3. jwaart5126,

Aug 22, 2012 7:42 AM in reply to jwaart5126

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Older systems have NO Issues printing or accessing files.

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4. brogers_1,

Aug 22, 2012 12:09 PM in reply to jwaart5126

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SharePoint support began with 10.0.

Ben

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5. ae22222,

Aug 22, 2012 12:12 PM in reply to ae22222

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Confirmed this is still happening for us on Sharepoint 2010 and Acrobat 10.1.4 (the latest update). I am in contact with Adobe about this and several other issues. FYI there are no adobe support people who response to issues in the forum directly from what I have heard.

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6. ae22222,

Aug 22, 2012 12:13 PM in reply to ae22222

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By 'support people' I mean support engineers who work on the actual product, for clarification

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7. brogers_1,

Aug 22, 2012 12:18 PM in reply to ae22222

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FYI: We have no "support engineers." We have support and we have engineers. Many folks in a wide variety of roles monitor these forums based on interest, a willingness to volunteer, and other reasons.

Sounds like you have this issue under investigation already through other channels.

Ben

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8. jwaart5126,

Aug 22, 2012 1:56 PM in reply to brogers_1

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Broger, I actually got a hold of Adobe Support and was able to get them to offer support.... Issue being I was at home working remotely today and did not have access to the SP server., so they offered if I call them in the Am they will call back when I have sever access to check on the issues. If I get a responce I will call back like they did today. I will repost tomorrow if I have anything worth wild to add,

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9. A2SEA-PHO,

Sep 23, 2012 12:38 PM in reply to jwaart5126

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Any news about how to solve this problem?

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10. Mike U.,

Nov 6, 2012 11:18 AM in reply to ae22222

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Upgrading to Adobe Reader XI resloved this problem for us.

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11. BSM0677,

Feb 1, 2013 2:15 PM in reply to ae22222

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I have a user that continues to get this error when she attempts to open any PDF files on SharePoint in excess of roughly 10MB. She has Adobe Reader XI installed as well as Internet Explorer 9. It matters not whether we use different versions of Adobe, or Browsers. So I am at a loss as to what to do here.

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12. SCPAGLLP,

Feb 13, 2013 2:48 PM in reply to ae22222

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This just started happening to us too. The PDF files have a funky "belt" or lock icon on them in the lists. ONLY PDF files won't open and that's the error we get. Any solutions to this found yet?

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13. kri05,

Feb 18, 2013 11:15 PM in reply to SCPAGLLP

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Hi,
This is as per design, for sharepoint non- premises server there is no provision to set the default application which is invoked when the document is clicked.

With on-premises servers this setting can be done via "DocIcon.xml " file

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14. Sabian Zildjian,

Feb 28, 2013 9:51 AM in reply to SCPAGLLP

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Regarding the icon, have a look here: http://lynnwarneke.wordpress.com/2012/04/08/possible-pdf-problems/

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15. brogers_1,

Feb 28, 2013 10:43 AM in reply to Sabian Zildjian

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Sharepoint configuration: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/planning. html#sharepoint-configuration.

Ben

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16. bigfeta1,

Mar 8, 2013 1:13 AM in reply to ae22222

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Have you gotten a response from Adobe on this issue yet?

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17. SCPAGLLP,

Mar 8, 2013 9:11 AM in reply to bigfeta1

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No. And I don't care about the icons. I want to be able to open the PDFs. Right now I still can't do that. The icon could be a purple unicorn and I'd be happy if the PDF would then open when requested.

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18. kri05,

Mar 8, 2013 10:40 AM in reply to SCPAGLLP

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Which version of Acrobat/Reader you are using?
There is an entry point for Sharepoint in Acrobat 11.0 as from Open Dialog Box.
You can open the file as File Menu-> Open Dialog -> Open from Online Account -> Enter the Sharepoint URL

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19. bigfeta1,

Mar 12, 2013 5:08 AM in reply to SCPAGLLP

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I've now done some testing on a windows 7 machine.

I tried several versions ov Adobe Reader and saw there were specific versions that failed:
Adobe Reader 9.5.0 works
Adobe Reader 9.5.4 works
Adobe Reader 10.1.0 works
Adobe Reader 10.1.1 works
Adobe Reader 10.1.2 does not work
Adobe Reader 10.1.4 does not work
Adobe Reader 10.1.6 does not work
Adobe Reader 11.0.0 works
Adobe Reader 11.0.2 works

Interestingly the error started occurring at the same time Adobe Reader started giving the opportunity to check out and open documents from SharePoint in the client application. This I will leave for any Adobe support representatives to respond to if they want, but for me, the solution was to downgrade/upgrade my Adobe Reader X.

Let me know if this works for anybody else!

Message was updated by: bigfeta1 - added more version numbers

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20. mktmp,

Apr 3, 2013 9:54 AM in reply to bigfeta1

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Adobe Reader 11.0.2 does not work for me. I have attempted a re-install of adobe reader. We are using SP2010. This was not always a problem and has happened recently within the last 30 days.

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21. SGomie,

Apr 9, 2013 7:24 AM in reply to mktmp

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I have recently encountered this issue as well. It's odd because I don't have problems opening PDF's on SharePoint in one Web Application site but I do on another Web Application site. We're using SharePoint Server 2013, IE 9, and I have Adobe Pro 11.0.2. I have found something interesting however. By default, I've been using IE 32-bit so for giggles, I opened IE 64-bit and I was then able to open up PDF's on the web application site that was giving me trouble. As I mentioned, I've always been using the 32-bit browser which hasn't given me errors for PDF's on my other Web application sites so I'm not sure what is different in this newly created Web Application that won't open PDF's when I'm using IE 32-bit. I'll post back if I have more info. Not all our users are on 64-bit so I need to figure out a resolution here.

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22. mktmp,

Apr 9, 2013 7:57 AM in reply to SGomie

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I am not 100% sure if I am using the x64 or x32 because the Internet explorer about doesn't say. My pc is x64 windows 7. Either way what is really strange is that if I browse to the file through the library or windows explorer view I get the error. If I use sharepoint search to find the same file it opens fine. If I open the file through an URL hyperlink stored in an infopath form it also opens just fine. So this is not just happening because the file is stored in sharepoint but something to do with the way it is being accessed. I did modify the sharepoint doclon.xml file which did not help (although our server may NOT have been rebooted in the meantime). There is at least one other user here with this problem, I don't know if all have this problem.

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23. SGomie,

Apr 9, 2013 8:07 AM in reply to mktmp

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Oh, I see. I wasn't even trying it via Windows Explorer. I just mapped to the location, tried to open the PDF and I get the same error that I get when trying to open through IE. I also noticed that when I'm using IE 32-bit, if I right-click the PDF and click 'Open' or 'Open in New Tab', it opens fine!! I'm about to go bananas over here; so frustrating!

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24. Kriti Poddar,

Apr 17, 2013 2:17 AM in reply to SGomie

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Hi SGomie,
Sorry for the inconvinent caused. Can you please try the following workflow and let me know the results
From Acrobat/Reader -> File Menu-> Open Dialog -> Open from Online Account -> Enter the Sharepoint URL

These information would be really helpful to us, to track the issue.

Thanks!!

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25. Kriti Poddar,

Apr 17, 2013 2:18 AM in reply to mktmp

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Hi mktmp,
Sorry for the inconvinent caused. Can you please try the following workflow and let me know the results
From Acrobat/Reader -> File Menu-> Open Dialog -> Open from Online Account -> Enter the Sharepoint URL

These information would be really helpful to us, to track the issue.

Thanks!!

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26. SGomie,

Apr 17, 2013 7:31 AM in reply to Kriti Poddar

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Hi Kriti, Thanks for your assistance but the web application that I was experiencing this issue on has since been deleted and we haven't been experiencing it on our other web applications.

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27. Kriti Poddar,

Apr 17, 2013 11:42 PM in reply to SGomie

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SGomie, Thanks for replying.
Actually we where trying to replicate the issue at our end, we can see the issue on Acrobat 10.1.2 but for Acrobat 11.0.2 the issue cannot be replicated.
It would be nice if you can answer few of my queries
1. Was the issue faced with other document like .docx file of was specific to .PDF file.?
2. Which exact workflow you were using in which you got error?
3. When you say "Web Application", was it some special setup you were using ?

Thanks!!

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28. mktmp,

Apr 18, 2013 5:47 AM in reply to Kriti Poddar

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Hi Kriti,

In adobe reader I clicked open, Open from Online account was selected and I pasted a url to a pdf file that resides within sharepoint into the File Name field and clicked open. I recieved the same error.

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29. Kriti Poddar,

Apr 18, 2013 5:53 AM in reply to mktmp

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Mktmp, Thanks for the reply.
Is the issue same with other applications i.e Docx file give same error?

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30. mktmp,

Apr 18, 2013 5:57 AM in reply to Kriti Poddar

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No. So far it appears to be unique to pdf files. I tested a word document and could open it just fine.

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31. Kriti Poddar,

Apr 18, 2013 6:01 AM in reply to mktmp

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Mktmp, Thanks A lot.
Actually we where trying to replicate the issue at our end, we can see the issue on Acrobat 10.1.2 but for Acrobat 11.0.2 the issue cannot be replicated.
Is it that there is some special setup at your end for sharepoint servers?

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32. SCPAGLLP,

Apr 18, 2013 6:06 AM in reply to Kriti Poddar

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We have Adobe 10.1.6 and we are still getting the issue. Users are either going to our other document management system or doing right click, Save Target As . . ., and then opening it from that location from within Adobe.

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33. Kriti Poddar,

Apr 18, 2013 6:12 AM in reply to SCPAGLLP

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Hi SCPAGLLP,
Sorry for the inconvinent caused. This issue can be replicated at our end for Acrobat/Reader 10 .1.6 and we are working on it. I will update the fourm with fixes or workaround soon.
Meanwhile you can update to Acrobat/Reader 11 latest version and let me know if the issue persist.

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34. mktmp,

Apr 18, 2013 6:17 AM in reply to Kriti Poddar

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We have sharepoint in a farm configuration where the sharepoint application resides on one server (SBS 2011) with the database files, search database etc residing on a SQL server. Although I feel this is probably fairly standard. We have no workflow setup. This problem appears to persist throughout all sharepoint libraries. This problem only occured more recently (ie it wasn't evident in the past) and really nothing in our sharepoint site collection has changed during that time.

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35. SCPAGLLP,

Apr 18, 2013 6:19 AM in reply to Kriti Poddar

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We use Acrobat Standard and Pro. It would cost us money to upgrade at this point and we usually do that every other year.

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36. Kriti Poddar,

Apr 18, 2013 6:21 AM in reply to mktmp

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Mktmp, Thanks!!
If I am not mistaken, the scenario is like Acrobat 11.0.2 was working initially and due to something it was non- functional in past few days?

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37. Kriti Poddar,

Apr 18, 2013 6:22 AM in reply to SCPAGLLP

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Ok No issues, I will update you with the details regarding the issue soon.

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38. mktmp,

Apr 18, 2013 8:14 AM in reply to Kriti Poddar

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No this has been on going for more than a few days. Several weeks at minimum. I just tested with a different user. They are running windows xp and adobe 11.0.0 and they were able to open the pdf's with no error. They do check get a checkout dialogue box which could be relevant to the library configuration and why it is failing on a different version/win 7.

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39. Kriti Poddar,

Apr 19, 2013 3:18 AM in reply to mktmp

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Mktmp, Is it like adobe updation resulted this?

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