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The document could not be printed with Acrobat Pro 9.5.1

Apr 17, 2012 7:40 AM

All at once the Adobe Acrobat Pro version 9.5.1 gives the error 'The document could not be printed', 'there were no pages select to print'.

I have no idea what the problem is, all printing from other applications is fine, without any problem. A pdf in an email can be printed from my iPhone, but not from the PC (win 7 Ultimate SP1, 64 bit).

All pdf's have this problem, no matter if they stem from a download or made with Word or InDesign.

 

I de-installed and installed Acrobat Pro, no result. I also de-installed and installed the whole CS4 bundle, no result.

I also re-installed the printer, no luck.

 

I visited a lot of fora without succes. Is there someone that can help me with this?

 

Thanks,

Cor

2218 Views   5 Replies   Latest reply: info@corpernot.nl, Apr 24, 2012 3:19 AM
 
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  • Atul Agarwal
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    1. Atul Agarwal,
    Apr 19, 2012 1:12 AM   in reply to info@corpernot.nl
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    Hi,

     

    Thanks for reporting the problem.

     

    It seems you are unable to print any pdf from Acrobat. You mentioned that you are able to print the same PDFs from iphone and other devices.

     

    Are you able to print from any other application(e.g. word, notepad) from the same machine where you are seeing the issue. It looks to me that your machine is not able to establish contact with the printer but your other devices are able to.

     

    Please confirm.

     

    Thanks,

    Atul

     
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  • info@corpernot.nl
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    2. info@corpernot.nl,
    Apr 19, 2012 1:20 AM   in reply to Atul Agarwal
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    Hi Atul,

     

    thanks for responding.

    Yes, as I wrote in my first message, I can print from all other applications from the same PC.

    My work around now is that I installed Adobe Reader X and from here I can print the pdf's! Its very awkward, it should be possible from Acrobat Pro.

     

    Kind regards,

    Cor

     
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  • Atul Agarwal
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    3. Atul Agarwal,
    Apr 19, 2012 1:25 AM   in reply to info@corpernot.nl
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    Thanks for responding.

     

    It definitely should be possible to print from Acrobat Pro 9.5.1. Just wanted to ask you if you can pass on any such document to me which is causing the issue. Any 1 document should be fine. mail me at atulagar@adobe.com

     

    Kindly mentioned the forum link in the e-mail for reference.

     

    Thanks,

    Atul

     
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  • sonal2890
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    4. sonal2890,
    Apr 24, 2012 2:08 AM   in reply to info@corpernot.nl
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    Dear user,

    We can not reproduce it even with the document passed by you. One possible reason that i can see is that your file name is very big and if you have saved it on long path then it could have thrown this error. I would suggest you to give short name your files and please also try removing and reinstalling your printer driver.

    Hope this will resolve your issue.

     

    Thanks

    -Sonal

     
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  • info@corpernot.nl
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    5. info@corpernot.nl,
    Apr 24, 2012 3:19 AM   in reply to sonal2890
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    Dear Sonal,

     

    the document I enclosed was a test document with a long name indeed. The other documents that also generated the printing problem had not a long name, so this cannot be the reason I think. If I give i.e. my test document a one word name, I see the same problem.

    Since printing with Adobe Reader X is ok, I wonder if the printer driver could be the cause of the problem. Also because I am using 2 printers, an HP 2840 color Laserjet and an HP Officejet Pro 8500. The pdf's won't print on both printers.

     

    Regards,

    Cor

     
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