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Adri_Ber Calculating status...

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Update Install Paused - and when resumed Adobe Content Viewer Crashes

Apr 17, 2012 12:26 PM

Tags: #error #preview #ipad #folio #digital_publishing_suite #viewer_builder

Hello,

I am trying to update a file through the Digital Publishing Suite, however it seems suck on an 'Update Install Paused' phase.
The only button that I can press is RESUME, and when I do the application crashes. There is no Archive button for the particular
document I am trying to update.

I tried unsharing/unplublishing and deleting it from the Publishing Suite deck. And loaded a new one. But it doesn't dissapear
from ACV, nor does it get updated with the new file.

HELP PLEASE!!! Thanks,

Adriana

576 Views 3 Replies Latest reply: Martin Lér, Nov 12, 2012 5:55 AM

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1. Race Face 2012,

Nov 9, 2012 2:28 PM in reply to Adri_Ber

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I'm having the same problem. I read on a thread from Adobe Staff, Bob Bringhurst that it's a known bug. He recommends "archiving" the download items and trying again. My problem is I can't get the archive button, only resume downloading. Like you, it crashes when you try to "resume". It's so frustrating.

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2. jmooring2,

Nov 12, 2012 12:24 AM in reply to Race Face 2012

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I have encountered the same thing. I deleted the viewer and downloaded a new version of the folio. It worked but still took a very long time to download a 10 MB file over a 30 Mbps connection. I wonder if there are server issues... haven't seen a notice on the DPS home page.

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3. Martin Lér,

Nov 12, 2012 5:55 AM in reply to jmooring2

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We have this issues constantly...

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