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Can't save anything in Photoshop??

Apr 18, 2012 4:11 PM

I am having this message display EVERY time I try and save something in my newly installed Photoshop (cs5) "Could not save "filename.jpg” because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders. I have tried Uninstalling and reinstalling after resetting permissions, I have tried saving the file under a new name, I have tried adding a new admin... nothing seems to work and my Illustrator is working seamlessly!??

3984 Views 22 Replies Latest reply: andygoldie, Feb 23, 2013 4:48 AM

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1,766 posts
May 24, 2010

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1. Trevor.Dennis,

Apr 18, 2012 5:59 PM in reply to jillBT

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It sounds more like a permissions issue than a Photoshop one. Ae you saving to a local hard drive or a network? Check the properties for the save location and make sure they are not set to read only.

BTW I have had global permissions for and entire drive set to read only after moving it to a new system.

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2. jillBT,

Apr 18, 2012 6:46 PM in reply to jillBT

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Hi there,
Thanks for responding. I assumed it was a permissions issue too, but why is it only when I save in photoshop? Not in illustrator? I am just trying to save to my desktop.
Do you mind telling me how to check the properties of my save location (in this case my desktop)? I would really appreciate it!

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3. Trevor.Dennis,

Apr 18, 2012 7:12 PM in reply to jillBT

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Jill, if Windows then: C:\Users\your_user_name\ and right click desktop, but you can rightclick individual files of course.

Seems like the is a Windows 7 issue:
http://itexpertvoice.com/home/fixing-the-windows-7-read-only-folder-bl ues/

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4. Curt Y,

Apr 18, 2012 7:39 PM in reply to jillBT

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Since you mentioned Finder I assume you are on a Mac.

Have you tried to repair disk permissons? Believe that is a mac thing.

Here is a lnk on how to change permission in a Mac. http://support.apple.com/kb/TA20907

Hope I read you correctly.

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5. jillBT,

Apr 18, 2012 7:48 PM in reply to jillBT

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I am sorry, I am using the newest version of Mac and using Mac OS X Lion 10.7.3

I have checked the permissions via the Get Info in the finder folder and still have the problem. This is so bizarre to me. So frustrating. Doesn't it seem strange that it is only a problem when saving in PS and not Illustrator? If it were a general permissions issue, wouldn't both programs be giving me a problem?

Thanks so much for helping me!

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6. Curt Y,

Apr 18, 2012 8:00 PM in reply to jillBT

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Have you tried saving the same file to the same folder for both programs?

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7. jillBT,

Apr 18, 2012 8:05 PM in reply to jillBT

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I have, In general, I use Illustrator to create the file. Save it to either the desktop or a new folder. Then I go into PS to edit and crop etc... But what is happening is when I go to save my edits to either the desktop or folder from PS, that message comes up saying I can't.
I have tried changing the name, changing the save to, I have tried just hitting 'save' instead of 'save as'. Nothing worked.

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8. Curt Y,

Apr 18, 2012 8:09 PM in reply to jillBT

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And this is the same with all formats?

If 16 bit can't save to jpeg.

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9. jillBT,

Apr 18, 2012 8:14 PM in reply to Curt Y

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I have tried saving in Jpg, jpg2000, PS, PSpdf, etc... same story.

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10. Curt Y,

Apr 18, 2012 8:30 PM in reply to jillBT

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At a loss. Perhaps some one else has a new idea.

Did you get your CS5 from Adobe or other source?

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11. jillBT,

Apr 18, 2012 8:35 PM in reply to jillBT

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I really appreciate all the time you have given me with this. It's been incredibly frustrating for me, as you can imagine.

I purchased CS5 directly through Adobe.

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12. Mylenium,

Apr 18, 2012 10:03 PM in reply to jillBT

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Known issues | Adobe on Mac OS 10.7 Lion

One of those perhaps?

Mylenium

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13. Lundberg02,

Apr 18, 2012 11:42 PM in reply to Mylenium

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Have you used Disk Utility to repair permissions on the drive Photoshop installed to?

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14. jillBT,

Apr 26, 2012 11:40 AM in reply to jillBT

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Yep. I installed it onto my desktop and I have tried repairing that. Two or three times now probably. The program is completley unusable to me because of the fact I can't save anything I create.

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15. Noel Carboni,

Apr 26, 2012 12:56 PM in reply to jillBT

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I'm surprised no one has suggested clearing your Photoshop preferences thus far.

Quit Photoshop, then press Command + Option + Shift on cold-starting Photoshop. Get the keys down quickly enough and you'll be asked to confirm deletion of your current preferences.

Also, if you're having file format problems, ensure you haven't somehow tied in plug-ins provided by Adobe for a different (e.g., older) version of Photoshop.

-Noel

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16. jillBT,

Apr 26, 2012 1:12 PM in reply to jillBT

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Noel,
You are my HEROOOOO!!!!! Thank you SO much. Two months I've had this problem... and now it seems to be gone.

Thank you thank you thank you,
Jill

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17. Noel Carboni,

Apr 26, 2012 1:14 PM in reply to jillBT

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You're welcome. I'm just sorry I didn't see your thread sooner.

-Noel

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18. Curt Y,

Apr 26, 2012 1:29 PM in reply to jillBT

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Guess we took you at your word.

From your original post "I have tried Uninstalling and reinstalling after resetting permissions"

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19. Noel Carboni,

Apr 26, 2012 1:36 PM in reply to Curt Y

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"Permissions" is not equal to "Preferences".

I read that twice before realizing it and posting my suggestion.

-Noel

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20. andygoldie,

Feb 23, 2013 12:44 AM in reply to jillBT

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Did this problem get resolved JillBT as I have encountered exactly the same on my MacBook Pro OS X 10.7.5. CS5 photoshop only. I have just migrated from MBPro to imac running mountain lion - CS5 works fine on that inc Photoshop. MBPro still gets lots of use when I'm out and about so do need it..... Any help very welcomed.

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21. jillBT,

Feb 23, 2013 4:44 AM in reply to andygoldie

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Hi there,
Yes, for me, Noel's suggestion above of retting your PREFERENCES worked magically for me!
Best of luck!

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22. andygoldie,

Feb 23, 2013 4:48 AM in reply to jillBT

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that's most kind of you to get back to me - I did see that note after I'd mailed you and it did indeed work!!

Thank you so much

Very best regards

Andy

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