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Upgrade issues.

Apr 18, 2012 6:11 PM

Hi. I'm in the midst of trying to upgrade from the trial version but I'm having some issues with the upgrade window. My credit card isn't the issue. There's nothing pointing out if my card numbers etc. are incorrect or insufficient funds. The money is there. Where the problem appears to be at is, when I click on the upgrade button after I enter all of my information in. When I click on the upgrade button, it just refreshes the page. No confirmation or anything stating that all went through. Any solutions or anyone experience this problem? My credit card company said there is nothing on their end or fees went through. Thanks in advance.

  • Currently Being Moderated
    Apr 18, 2012 7:09 PM   in reply to Legacys7

    Are you using Internet Explorer? There seems to be a number of things since v3 went live that don't work in explorer.

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  • mario_gudelj
    1,680 posts
    Oct 13, 2010
    Currently Being Moderated
    Apr 18, 2012 8:32 PM   in reply to Legacys7

    Hi Legacys7,


    We are not experiencing any upgrade issues at the moment. As brad says, try a different browser and if that doesn't work please reach out to support or accounts by submitting a case.





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