Helo my Illustrator CS4 keeps shutting down everytime I tried to click on the "OPEN" icon on the startup screen which ask what you want to do.
please provide me with a solution, I recently re-installed the entire CS4 suite on my windows 7 for a second time. The first installation most of the applications had just dissappeared.
Did you actually trash the prefs? If not, do so. Otehr than that this could be anything from graphics driver issues to permissions issues when attempting to access specific folders, but since you did not provide any info, it's anybody's guess as to what the actual cause may be.
I did the cleared the entire folder as shown below and still get the same problem...it is terminating when I create a new file and tried to save it
(Windows) Choose Edit > Preferences > [preference set name].
Select an option from the menu at the upper-left of the Preferences dialog box.
Resetting preferences can be helpful if you are having problems with the application.
yes I did that, it still terminates when I create a new file and tried to save it. I think it has something to do with "directory" like opening a directory or saving to a directory.
Because if I create a new file and draw anything, it appears to work fine, but as soon as I tried to save, it wil quit.
relying to your 1st question below
question ......have you checked saving in the new location?
Ans......I cannot even attempt to save, once I attempt to save, it will shut down immediately. Or else I will definetely save to a new location.
Your 2nd question
....................have you tried new user account?
ans.................Illustrator is bundled with the other programs in the the CS4 suite which altogether was registered under my name.
Are you suggesting that I un-install the entire suite so I could create a new user account. Not too clear what you mean..How do i create a new user account from within Illustrator alone ?
There is a no way to craete the new user account in Illustrator also no need to uninstall the Illustartor.
Just create a new user account of Windows from control panel....and then login out from old account and login into the new account, open teh Illustrator as it will be listed in the program files , create the file and try and save it.
NOTE: make the new user account as Administrator not standard.
I created a new administrator acct about five minutes ago , exactly as you instructed, I open Illustrator, created a new file, drew some basic shapes, then
tried to save it. There it goes again, it crashed just as before. Thanks for keeping up with my turmoil here. I am willing for you to remote access my pc via
Teamviewer 7 free software, so you could look at the problem, let me know. I am from Florida, USA, free time 8.00pm to 11.00 midnite
Check one more think i.e. Hidden admin account:-