i've spent 2 hours on hold from an arranged call backa appointment service by adobe which clearly is a load of rubbish and given my number to numerous telephone advisors who stated someone in the help area would call me to let me start using my adobe product.
but no, they clearly are not interested.
superb service thanks adobe.
I'm sorry you've been having the same problems.
Here are two places you can get answers from community experts about Photoshop Elements and Photoshop Touch.
For Photoshop Elements: http://forums.adobe.com/community/photoshop_elements
For Photoshop Touch: http://forums.adobe.com/community/creative_cloud_touch_apps/adobe_phot oshop_touch
I hope that helps.