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Ciellana
Ciellana
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Folio preview not working:(*

Apr 20, 2012 10:32 PM

Hi all,

 

I have recently installed Folio Producer and the Builder Panel, etc. I have also set up an account at the Digital Publishing Suite Folio Producer. My problem is that I just cannot get the Folio Preview window to display any content... all I get is a blank grey screen and cannot get anything to appear in there no matter what I do. Everything else seems to work fine...the Folio Builder panel, the Overlay Creator, etc. I have created some interactive buttons for the purpose of experimentation and getting to know how the whole process works. SO far so good until I couldn't get the folio preview to work:( Can anyone offer some suggestions as to what I could do, or what I may NOT be doing, or doing wrong?

 

Thank you kindly in advance,

 

Christine

 

I am working on a Mac with Lion OS, InDesign CS5.5.

635 Views   2 Replies   Latest reply: Ciellana, Apr 21, 2012 9:58 AM
 
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  • Ciellana
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    1. Ciellana,
    Apr 21, 2012 9:11 AM   in reply to Ciellana
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    Okay, it looks like the Adobe Content Viewer is not installed. My first very obvious clue was when I received this error message when trying to preview:

    "An error has occurred while generating article preview. Could not find the Adobe® Content Viewer.

     

    So I tried to reinstall it by drilling down in the Folio Producer installer (AdobeDigitalPublishing-mul > payloads > AdobeContentViewer-mul > AdobeContentViewer.air) but was not able to because I am now getting THIS following message:

    "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."

     

    Can anyone help me out with trying to solve this?

     
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  • Ciellana
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    2. Ciellana,
    Apr 21, 2012 9:58 AM   in reply to Ciellana
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    Okay...I FINALLY got everything working. I uninstalled and reinstalled Adobe Air. I don't know if that helped as I think I was still unable to manually install Adobe Content Viewer at that point. (Reinstalling the Folio Tools would still not install Adobe Content Viewer either.) The only way I finally got everything to work was by creating a new folder inside Applications and choosing to install the Adobe Content Viewer into THAT folder instead of to the default Adobe folder. Ta-da!! That seemed to do it! I then moved the Adobe Content Viewer into the Adobe folder and now all is working perfectly. I have NO idea why it just would not install into the Adobe folder but at least everything is working now. Hope this helps someone!

     
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