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Enterprise Deployment (Acrobat and Reader)

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Can't uninstall Reader X 10.1.2 or install/download patch package update 10.1.3

Apr 21, 2012 8:16 AM

When i try to download the adobe reader 10.1.3 update patch recommended by Secunia PSI, windows installer appears and say's "This patch package cannot be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Widows Installer Package".

8502 Views 3 Replies Latest reply: Deepak Chauhan, May 13, 2012 10:24 AM

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1. LoriAUC,

Apr 23, 2012 6:51 AM in reply to Tyre22

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Moving this discussion to the Enterprise Deployment forum.

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2. Nikhil.Gupta,

Apr 24, 2012 4:52 AM in reply to Tyre22

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Hi TYRE22,

It seems that the patch using which you are trying to update Reader 10.1.2 to 10.1.3 is corrupt.
Please be sure that you have Reader 10.1.2 installed and then update it using the following MSP file:
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5358&fileID= 4983

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3. Deepak Chauhan,

May 13, 2012 10:24 AM in reply to Tyre22

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To install Reader 10.1.3. Here are the correct sequence, you need to follow

Acceptable: 10.0.0 > 10.1.3 (Q)

For more details, please refer to http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-10.html

Regards,
Deepak

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Enterprise Deployment (Acrobat and Reader)

Can't uninstall Reader X 10.1.2 or install/download patch package update 10.1.3

Apr 21, 2012 8:16 AM

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