Adobe Community: Internal software error %0 line %1

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1. John T Smith,

Apr 22, 2012 7:37 AM in reply to mommy & me

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These messages are not specifically about PrEl but the ideas are the same... especially writing a folder to your hard drive and then using Imgburn to burn that folder to disc

Things and Software to AVOID when authoring/burning a DVD

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Start --> http://forums.adobe.com/thread/608660

#2 has WHY Explained http://forums.adobe.com/thread/607390

Plus http://forums.adobe.com/thread/562941

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Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)

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Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)

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When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no DVD player is required to read a burned disc, having a "good" one from a high quality blank will help

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Use Taiyo Yuden single layer or Verbatim Two layer

Or Falcon Pro for inkjet printable Two layer

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2. John T Smith,

Apr 22, 2012 8:21 AM in reply to mommy & me

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Also, some other reading...

Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037

What is a CODEC... a Primer http://forums.adobe.com/thread/546811

What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037

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Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing

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For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en

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http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-gree n-render-bars.html

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If you have a red line over the timeline after importing a video and before adding any effects... your project is wrong for your video... read above about codecs

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Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project

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H.264 will NOT work inside an AVI http://forums.adobe.com/thread/854115

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More information needed for someone to help... click these links and provided the requested information

-http://forums.adobe.com/message/4200840

-http://forums.adobe.com/thread/416679

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3. mommy & me,

Apr 22, 2012 8:45 AM in reply to John T Smith

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Ok I am reading and investagating...I have had no problems with editing or playing back before burning..... the video was taped on a sony HD AVCHD handycam player, the file when i go into properties of the video itself is a M2TS file...could that be the problem? Do I have to convert it into something else? I also have no red bars or anything else that I can see just this silly error message at 99% at the end of burning DVD.

This shouldn't beso complicated. This is the first time I have worked with Video Thanks in advance for help

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4. John T Smith,

Apr 22, 2012 9:01 AM in reply to mommy & me

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First thing to do... write your DVD output to a folder and use Imgburn to then write to disc (links above)

If that works, you know that you have "something" that will not allow PreEl to talk to the drive... per the links I've already posted

And, some more reading... again, may not be specific to PreEl, but all Adobe video editing software works about the same

Run as Administrator http://forums.adobe.com/thread/771202

-Set to always "run as" via icon http://forums.adobe.com/thread/969395

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Odd Errors http://forums.adobe.com/thread/670174

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Long File Names or odd characters cause problems

Read http://forums.adobe.com/thread/588273

And #4 http://forums.adobe.com/thread/666558

And This Message Thread http://forums.adobe.com/thread/665641

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5. mommy & me,

Apr 22, 2012 9:16 AM in reply to John T Smith

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6. John T Smith,

Apr 22, 2012 1:54 PM in reply to mommy & me

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Ah... blank message... does that mean all is well, or still can't create a DVD by 1st writing to a folder and then using Imgburn?

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7. mommy & me,

Apr 23, 2012 5:24 AM in reply to John T Smith

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I did download Imgburn and then I loaded Premeire onto my daughters computer. just for giggles and guess what!?! ..problem fixed! She uses Windows 7 ...I was using Vista......my guess is that Vista is having a Tift with Premiere........

THANK YOU SO MUCH for the help!!!!!!!!!!!!

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8. John T Smith,

Apr 23, 2012 7:57 AM in reply to mommy & me

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Before you completely give up on your computer, see if you are able to write a DVD to a folder instead of directly to disc... If you can, simply use Imgburn for the disc writing process

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9. mommy & me,

Apr 24, 2012 4:40 AM in reply to John T Smith

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I am trying that today! Thanks again!!

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10. mommy & me,

Apr 24, 2012 10:39 AM in reply to John T Smith

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I got it to work with IMGburn AND windows 7!!!!!

Still have to figure out why I get error message all settings were the same between Windows 7 and Vista.......but I got the Video to work that right now is all that matters!!!!!

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Internal software error %0 line %1

Apr 22, 2012 7:11 AM

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