Kengrice,

I can understand if Adobe wants to shut down a non-profitable service. However, this was a complete surprise to our business. We have looked back through our emails and we do not have, nor can find any notifications or reminders that this service would be discontinued.

If we would have known the service was shutting down we would have exported all the review comments out of the system prior to it being shut down.

At this point, we have lost the review comments from over 10 different clients on active projects. How do we go about retrieve those comments/reviews? An exported PDF with the review comments would be fine. I just want to avoid having to explain to our clients that they must re-review and re-create all the work they have done because Adobe shut down the review service without any notification to us.

At this point, a paid solution would be fine. Completely lost work is not.

Looking forward to your advise.

-Mike

I just wanted to provide an update to what is going on with our missing CS Reviews.

Quick Summary: Adobe shut down the Adobe CS Review service. The only notification to users was through a forum post. We are in contact with support trying to retrieve our clients' review comments.

Full Story:

I spent three hours this morning calling into Adobe support several times until I found a rep who actually took the time to dig in and find out what was going on with Adobe CS Review (thanks Michael!). His answer was "Sorry, the Adobe CS Review service has been taken offline and is no longer available, with or without a paid subscription to Acrobat.com." He was not able do anything.

I asked to be escalated to the customer support manager to see what could be done. Michael's manager, Chris promptly called me back and we discussed the issues at hand.

Here's a quick summary of our call:

• Adobe CS Review has been retired. It won't be back.
• This is impacting our business in a significant way. Business revenue is tied to our reviews and billing is tied to different stages of review.
• Our clients have spent numerous hours on each review and all of their work is currently lost. If we are unable to get their review comments, we're going to have to deal with some seriously upset clients.
• Adobe's only communication to Adobe CS Review users that the service was going to be shut down was a notification posted on the Catalyst forum. No email notification was sent. No notification was posted in the Adobe CS Review user interface. So the only way to get notice was to log into that forum.
• Chris and I agreed that this was not a good way to communicate to users that the service was going to be taken offline and that data would be lost. Had Adobe sent notification to users, we would have exported every review as a PDF that contained all our client comments.

Where we are now:

• We currently have 13 active client reviews, 5 of which are very time sensitive.
• At this point all of my client review comments have been taken offline and are not available. Chris and his team do not have access to this information and cannot retrieve it.
• Chris has escalated my case to the next support level with a priority of Urgent. I should expect a call back from the next support level within 24-48 hours.

What we are hoping for:

• We just need our client comments. We don't need Adobe CS review back online. We don't need pretty. We just need our data.
• The review comments still exist. They should... somewhere. Any IT group worth their salt has this data backed up somewhere.
• I'm hoping that minimally we can get a text dump of all our client review comments made in Adobe CS Review. I'll parse and re-create our client reviews somewhere else.

I'll provide another update as soon as I get to the next step.

Thanks again to Michael and Chris for helping us out with this. We really appreciate your effort and understanding!

-Mike

www.mikebuoy.com

blog.mikebuoy.com

Keywords:

Adobe CS Reviews Gone, Adobe CS Reviews Deleted, Adobe CS Review Missing, Adobe CS Review Offline, Adobe CS Review Client Reviews Missing, Adobe CS Review Shut Down, Adobe CS Review shutdown, Where are my CS Review files

I have created a topic about this but I merge it with this one to keep is easy.

Is there a clue when the comments ar comming back or is my 4 weeks work for nothing?

Amazing. We have relied heavily on this service since it was rolled out, and as others have stated, it was the only reason we paid for a "premium" acrobat.com subscription. You can still upload, comment, and view reviews from the CSReview panel in InDesign. You can also view reviews that have never been accessed. These facts made us believe this was a temporary bug, and not a discontinuation of the service. No one in tech support was able to answer this for 4 weeks, initially accusing me of deleting the files myself, or sharing the password with a malicious user who deleted every review. Adobe's communication on this was terrible, and not what I would expect from them.

That being said, my studio is very interested in remaining paperless for routing and approvals. What is everyone doing to replace the service? Will Adobe offer something as part of Creative Cloud?

Hi,

A combination of CtrlReviewHQ, ProofHQ and DropBox will give you simple yet the most powerful tools! Check them out!

Cheers

/F. Mareek