I have been working on multiple scripts for quite some time, saving frequently. Today, Adobe story updated and now ALL my scripts are missing. The only script that is still there is the sample script, which I deleted long ago. It's like it reset to default settings.
I have made sure I was logged into the correct account, and tried logging in on the desktop and online versions. Anyone else have this problem or a solution??
I see only the default sample scripts, as per a virgin account. Also, I can only log in through the web browser due to the following unresolved issue:
Did you change your e-mail associated with AdobeID ? There was a known issue regarding this. (Please see the last announcement in the forum)
Can you send your previous and new e-mail addresses to ratnesh at adobe dot com ?
Just spent the last three days on the phone to Adobe support about the exact same issue only to be told at the end of a 40 minute conversation (most of which was on hold) that it's not supported over the phone. Great, thanks. Couldn't you have told me that three days ago before wasting my phone bill and time? So I guess we are all going to make the same 2 minute movie about a wizard then...
Sometimes my scripts appear when I am offline and not logged into to the Adobe account, if I try and go online it asks me to log out and log into the Adobe account and bammo, all scripts gone with good ole Paladin staring me in the face.
Please help me sort this out, please, please, please!!!
Can you send your e-mail to – ratnesh at adobe dot com?
It seems you changed your e-mail address associated with your adobe ID, and that used to cause an issue. Your e-mail address will help us resolve it.
(Adobe Story team)
Europe, Middle East and Africa