Acrobat does not recognize external bookmarks and hence, does not consider such hyperlinks while converting a word document to the pdf version. However, bookmarks within the same word document are recognized and appropriately converted during the Word-to-PDF conversion. Please help.
Could you please confirm the below things, in order to assist in a better manner.
If this is Windows, are you converting the word file using PDF Maker add in ?
Take a look at these two articles for helpful info on creating bookmarks and TOCs:
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