Acrobat does not recognize external bookmarks and hence, does not consider such hyperlinks while converting a word document to the pdf version. However, bookmarks within the same word document are recognized and appropriately converted during the Word-to-PDF conversion. Please help.
Take a look at these two articles for helpful info on creating bookmarks and TOCs:
http://acrobatusers.com/tutorials/troubleshooting-pdf-creation-issues- microsoft-word
http://blogs.adobe.com/acrolaw/2011/03/ensuring-that-word-tocs-create- hyperlinks-in-acrobat/
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