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Cannot install CS3 or CS4 or Pre Ele. 9 on Win7 machine

Apr 27, 2012 11:17 AM

Tags: #error #install

In March, all of a sudden all my CS4 product started asking for me to accept (again) the EULA. I click "accept" and screen goes away but nothing happens. I had PS ele and Pre ele on the same machine so as a fall back try to launch them. They simply do not launch. The products I use most from CS4 are Photoshop, AI and DW, and I NEED Premiere elements for a project due imminently!

 

I eneded up uninstalling all my Adobe products (I had CS3, CS4 and Pre and PS elements) and tried reinstalling. They errored out, all of them, seems commonly at Adobe Bridge but that could be irrelevant. CS4 errored out during installation and CS3 after whole process was completed (got report where nothing was installed; Pre Ele 9 got through 90% of the install then backed everything out - nothing was installed. Looked on forums and found the CAPS db needs deleting (because then got message "installer database is corrupt msg., which I did from x86 folder and 64 bit folder) and to try the CS Cleaner tool (which I used) and the Adobe Support Assistant (which stated "unidentified issue, and to contact CS).

 

I ran a system diagnostic and all files are OK, cleaned up the registry too using "Your Un-installer" tool.  I have wasted over 6 hours on this and have production deadlines looming. I hope you can help!!!

 

Joel

 
Replies
  • Currently Being Moderated
    Apr 27, 2012 1:29 PM   in reply to joelmeyers

    Joelmeyers can you please utilize the Package for Support option in the Adobe Support Advisor.  It will provide you with a token number you can post to this thread or utilize to work with our support team.  This will allow us to review your install log and attempt to identify the point of failure.

     
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  • Currently Being Moderated
    Apr 27, 2012 2:44 PM   in reply to joelmeyers

    Joelmeyers I reviewed your install log and was not able to find any particular errors related to your installation issue either.  I would recommend following the steps listed in Troubleshoot installation problems (Adobe Creative Suite 3.x on Windows XP) - http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-pro blems-creative-suite-7.html.  Also I would recommend you start with creating a new local administrator account and trying the installation there.  Your initial issue appears to be permission related and it is possible your current user account is compromised.

     
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    Apr 28, 2012 2:11 PM   in reply to joelmeyers

    Ah thanks Joelmeyers.   Feel free to respond to this thread if you need any clarifications around the steps listed within the document.

     
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