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janessa.design
janessa.design
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Unable to 'manage' previously published trial site

Apr 30, 2012 12:10 PM

Tags: #help #publishing #adobe_id #adobe_muse #manage #trial_download #business_catalyst

According to Adobe, I should be able to manage and republish my temporary website until I get it looking the way I want it to, right?
However, after opening the site again in muse (JUST published the site last night), the 'manage' menu was unavailable - greyed out, and also got the 'unknown authentication error' when attempting just to republish. What is going on??? Could it be that i'm not allowed to do so without upgrading? AND I had to sign in with a different ID other than my adobe one in order to get the site to publish the first time, and now I cant figure out how to sign in with the adobe ID to see if that even fixes anything.
I want to make the site more permanent, but what good is upgrading if i'm never able to update the site I plan on paying for? Also fear that Business Catalyst is going to give me just as much technical difficulty as muse does. This is only a simple portfolio website.

Sorry for the rant, but can anyone help?

1249 Views   8 Replies   Latest reply: Zak Williamson (Adobe), Oct 4, 2012 9:54 AM
 
Replies
  • Vinayak_Gupta
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    1. Vinayak_Gupta,
    Apr 30, 2012 1:18 PM   in reply to janessa.design
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    Regarding the "Unknown Authentication Error", refer to the thread below.

    http://forums.adobe.com/message/4329246

     

    The "Manage" button won't be available until you are signed in to your account within Muse and have a site uploaded already to Manage. Clicking on the Manage button takes you to the BC Admin panel.


    We also have a FAQ page setup that details about Adobe ID integration related issues.

    http://forums.adobe.com/docs/DOC-1994

     
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  • James Boag
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    2. James Boag,
    Apr 30, 2012 2:32 PM   in reply to janessa.design
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    Would you also be able to send the email address that was impacted to muse-support@adobe.com (with the subject Attn: James)?

     

    That will allow us to check server logs to see if this is an issue with the login being maintained.

     

    Thanks,

     

    James

     
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  • alisoncutler
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    3. alisoncutler,
    Jul 26, 2012 5:48 AM   in reply to janessa.design
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    I am just doing my first Muse site - and have the same problem.  Site has been published to businesscatalyst numerous times, but still the Manage button is greyed out.

    Did you find a resolution in the end?

     
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  • Abhishek Maurya
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    4. Abhishek Maurya,
    Jul 26, 2012 12:07 PM   in reply to alisoncutler
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    Hi,

     

    Can you check what is the email set up in the Edit -> Preferences menu option to use for publishing the web sites ?

     

    Regards,

    Abhishek Maurya

     
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  • alisoncutler
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    5. alisoncutler,
    Jul 27, 2012 2:06 AM   in reply to Abhishek Maurya
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    Checked...

     

    Welcome Screen: [ticked]  show

    Dialogs: Reset All Dialogs...

    Language: English USA [greyed out]

    Publish with Account: [my account details]

     

    and...?

     
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  • alisoncutler
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    6. alisoncutler,
    Jul 27, 2012 3:22 AM   in reply to alisoncutler
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    Ah it is black now!! Not sure what changed...but now have the options - thanks if you tweaked anything! x

     
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  • webdesignbybrent
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    7. webdesignbybrent,
    Oct 3, 2012 7:13 PM   in reply to janessa.design
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    I am also having trouble with this. I have Published my current site to my account, however I do not have an option to click Manage. I need to upload this website and would like to use BC instead of another host if possible :/

     
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  • Zak Williamson (Adobe)
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    8. Zak Williamson (Adobe),
    Oct 4, 2012 9:54 AM   in reply to webdesignbybrent
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    webdesignbybrent, a couple questions to clarify the situation.

     

    1) You can (and have) used the Publish feature to successfully Publish and view your site on a xxxx.businesscatalyst.com temporary site?

     

    2) Immediately after Publishing, the Manage button is not enabled?

     

    If a site is created, saved, published to BC and then closed without saving, the .muse file won't have any record of having been published or where it was published to. This is one case where opening a .muse file for a previously published site would show the Manage button as disabled. If this is the situation, the fix is to Publish again and choose the site you published to the first time in the "Options" section of the Publish dialog. Then after publishing be sure to save your .muse file. From then on your .muse file will have a record of where the site was published to and Manage should be enabled.

     
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