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Bernell6
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Cannot find the my order

Apr 30, 2012 12:27 PM

Categories: Question / Need Help

States I am working in the trial vesion where as I paid for subscription today.

 

Ron Reger

162 Views   1 Reply   Latest reply: David Kastendick, May 2, 2012 10:30 AM
 
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  • David Kastendick
    3,218 posts
    Apr 7, 2010
    Currently Being Moderated
    1. David Kastendick,
    May 2, 2012 10:30 AM   in reply to Bernell6
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    Good day Roger,

     

    Are you trying to access ExportPDF via Adobe Reader?

     

    If so, try this:

     

    1. Choosing Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac)
    2. Click 'Online Services' on the left-hand side 
    3. Click the 'Sign Out' button.
    4. Close Adobe Reader X.
    5. Relaunch Adobe Reader
    6. Sign in to ExportPDF by clicking Tools near the top-right corner and the blue 'Sign In' text.
    7. Log in with the email address (Adobe ID) used to purchase your subscription.
    8. Try to convert your file(s)

     

    Let us know how it goes!

     

    Kind regards,

    David

     
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