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Bernell6
Currently Being Moderated

Cannot find the my order

Apr 30, 2012 12:27 PM

States I am working in the trial vesion where as I paid for subscription today.

 

Ron Reger

 
Replies
  • David Kastendick
    3,224 posts
    Apr 7, 2010
    Currently Being Moderated
    May 2, 2012 10:30 AM   in reply to Bernell6

    Good day Roger,

     

    Are you trying to access ExportPDF via Adobe Reader?

     

    If so, try this:

     

    1. Choosing Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac)
    2. Click 'Online Services' on the left-hand side 
    3. Click the 'Sign Out' button.
    4. Close Adobe Reader X.
    5. Relaunch Adobe Reader
    6. Sign in to ExportPDF by clicking Tools near the top-right corner and the blue 'Sign In' text.
    7. Log in with the email address (Adobe ID) used to purchase your subscription.
    8. Try to convert your file(s)

     

    Let us know how it goes!

     

    Kind regards,

    David

     
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